CoPilot AI is a Vancouver-based SaaS start-up with a mission: to create a kinder capitalism by enhancing digital human interactions, fundamentally changing the way people connect with businesses. Three billion people now live on social media, and yet, businesses and their sales teams are still operating on outdated tools like email and CRMs.
We believe in maximizing authentic and mutually beneficial human connections for business growth, which is why CoPilot AI automatically targets qualified people on social media, initiates one-to-one conversations and surfaces timely sales opportunities without requiring any cold calling, events, or expensive advertising. Our goal is to create a place where our customers can have more meaningful conversations at scale.
As we scale into the next phase, we are looking for a Vancouver-based Customer Success Support Representative to join our Customer Success team!
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The Role*
If you’re invigorated by happy customers and make it your life’s mission to understand what customers want (and need!) we’d love to hear from you. This role will test your ability to investigate and solve customer challenges and help our team ensure we’re delivering a fast and responsive customer experience.
Reporting to the Customer Success Team Manager, the CS Support Representative will oversee customer enquiries coming in via Intercom. The CS Support Representative will be a key member of the Customer Success team, ensuring our customers are delighted by our responsiveness and get the information they need to achieve results with CoPilot AI.
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What you’ll do: *
This is an important role within the company, and our expectations are equally high. Whatever you do should drive growth in the right direction. We will reward the right candidate with career growth, professional development opportunities, and perks. Most importantly, you will be part of a success story, joining a team of high-performing professionals committed to excellence.
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Who you are: *
What’s in it for you:
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COVID-19 considerations: * We have been allowing employees to work from home during the pandemic, but those who choose to come into the office may do so. We follow provincial recommendations for those who use the office.
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About Us*
CoPilot AI is a BC Technology Impact Award finalist and is named by Canadian Business as the winner of the Best Pivot award and one of Canada’s Fastest-Growing Companies. We were also recently named by Deloitte as a 2021 Canada Companies-to-Watch Winner!
As an equal opportunity employer, CoPilot AI truly stands behind diversity and are committed to creating an environment of inclusion where hiring decisions are based on merit and business needs and without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. CoPilot AI also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
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Our Values? Glad you asked!*
Ambition: We use our personal ambitions to focus us on solving our customers problems and making their lives easier, day by day
Innovation: We’re always innovating to create a simple yet powerful software tool where any person, with any level of experience, can use our product to achieve their goals
Boldness: We commit to create a product that breaks the mold of tradition and disrupts the current market of out-of-date sales and prospecting methods
Fun: Every day we strive to make prospecting and sales more fun for ourselves, and our customers, by bringing a more human element to prospecting
Diversity: We value our diverse and energetic team. We celebrate the differences within ourselves while supporting the differences of our customers
Trust and Transparency: We create trust and transparency by helping our customers uncover new opportunities, supporting their needs, and listening to their stories
Location: 550 Burrard St,V6C 3A8,Vancouver, Vancouver, BC
Job Type: Full-time
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