Log In
Sign Up
Responsibilities:
The role of Content Claims Specialists is a multi-faceted role, which focuses primarily in the following four key areas of edjuster’s content claims handling operations:
– Acting/operating as a third party, intermediary between the Insurance Company’s property adjusters, and their policyholders with respect to conducting valuations of policyholder’s/claimant’s total loss contents, which are most commonly caused by theft, water, fire and other perils.
– Focusing on the accurate and timely processing of content claims, via the use of edjuster’s claims handling professional-service methodology and its Web-based content claims processing and pricing platform/system – exclaim.
– Operating from their appropriately set up and equipped home-based offices, edjuster’s Content Claims Specialists are consistently (daily/weekly basis) assigned new claim files.
– Operating from their home-based offices, edjuster’s Content Claims Specialists are responsible for recording all daily claims handling activity, with respect to hours worked/time spent per task as well as fulfilling all of their required administrative job duties.
Additional Responsibilities:
– Conduct data entry, research and pricing of higher-valued, personal contents based on like, kind and quality pricing, and working with various means of researching fair market pricing via suppliers, Internet, database and other means.
– Conduct ongoing new research and price contents from completed claims inventories, schedule of loss forms and from contractor’s lists.
– Submit completed claims reports to Insurance adjusters, close files to meet edjuster’s performance cycle times and productivity standards.
– Perform according to Company performance/productivity standards on each task and on each and every claim.
– Consistent and quality turnaround of all claims in accordance with the Company’s productivity and performance standards.
– Report/record all time spent on each claim file on a consistent and daily basis.
– Maintain claim related notes in the Company’s Claims System/Web-application (exclaim), relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.
– Effective and professional communications with all key stakeholders in the claims process, including; edjuster claims reps, adjusters, policyholders and industry contractors.
– Consistently promote edjuster’s brand, image and reputation in a professional and positive manner.
– Perform other tasks and claims-related functions from time to time, and as directed by the Company’s Manager, In House Operations.
– Must have and maintain a hi-speed internet connection to work with edjuster’s website and equipment provided (a portion will be reimbursed after probation period).
– Maintain a 40-hour workweek when required and work is available, at the Manager’s request. This will vary and will be mandatory in accordance with operational requirements.
Requirements:
– Bilingual, French and English
– A Secondary School diploma
– Strong computer skills (MS Office/Outlook, etc.)
– Be able to provide an adequate workspace, free of noise
– Employee must provide their own high speed internet service (a portion will be reimbursed after probation period)
– Company equipment will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy
– Ability to communicate effectively verbally and in writing in English
– Some prior background/experience in the property claims industry would be considered an asset
– Demonstrated ability to adapt to change and new technology
– Willingness to learn and continuously improve
