Crest Inn and Suite Looking for Front Desk Associate at Kindersley, SK Full Time

We are looking for a Hotel Front Desk Associate to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Associate responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities

• Perform all check-in and check-out tasks

• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for Wyndham Reward members or Regular guests
• Maintain updated records of bookings and payments
• Will be handling the breakfast area during morning shift
• Shifts will be Morning and Evening, weekdays, weekends and holidays. 36-40 hrs per week

Requirements:

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Must be within the Kindersley Area or neighboring town
• Shifts will be Morning and Evening, weekdays, weekends and holidays.

Job Types: Full-time, Permanent

Salary: $13.00-$14.00 per hour

Benefits:

• Dental care
• Extended health care

Schedule:

• 8 hour shift
• Day shift
• Every Weekend
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Kindersley, SK S0L 1S0: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: One location

Expected start date: 2023-02-06