CSN Collision Centres Looking for Field Operations Manager – Alberta at Alberta, Canada Full Time

CSN Collision (“CSN”) safely repairs more than 300,000 vehicles a year, helping drivers get back on the road with the trust and comfort of knowing their vehicle has been returned to a new like condition. Since 2002, CSN has grown to become the leader in collision repair with over 350 collision repair locations across North America and Europe.

Summary

The Field Operations Manager – Alberta (FOM – AB) is the primary point of contact for CSN Licensees within the Alberta region. The position reports directly to the FOM -Team Lead and will work with other FOMs and FTAs. The FOM will work with other departments within CSN to help licensees grow and perform and work with other departments within CSN to help licensees improve their business operations by leveraging the CSN System, which includes (i) partnerships with insurers, OEMs and vendors, (ii) local and digital marketing tools and (iii) operational support tools.

Primary Objectives Of The Field Operations Manager

• Primary point of contact for CSN Licensees in Alberta Canada
• Understand store needs and work with the Team Lead, or other departments within CSN when necessary, to ensure that these needs are met
• Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; specific meeting topics include:
• Overall business performance
• Performance on insurance programs
• Utilization of vendors, marketing programs, software, training and other components of the CSN System
• New and upcoming CSN initiatives
• Review of outstanding issues and / or new issues, including non-urgent issues
• Identification of one or two strategic action items and expected timing
• Assist with virtual or in person regional meetings, to occur two times per year; as well as CSN annual conference
• Work with the Team Lead to identify strategies to help licensees get the most out of the CSN System
• Work with other teams at CSN to execute identified strategies, and / or suggest additions, changes and deletions to the CSN System
• Resolve store concerns, and high urgency issues originating from CSN corporate teams, providing clear direction in a timely manner
• Escalate complex case management issues to the Team Lead when necessary and assist the FTA with case management and file auditing when necessary
• Support in building Licensee training
• Contribute as a subject matter expert to the Training and Development Team
• Report progress and activity to the Team Lead on a monthly basis, providing summaries on the following topics:
• Cases and action items more than 30 days old
• Challenges engaging with stores
• KPI performance vs. targets

Requirements

Core competencies

• A track record of successful management and leadership experience, with a professional and engaging personality
• Strong analytical ability and attention to detail, with logical and organized thinking and clear communication skills
• Good judgement as it relates to when to make individual decisions and when to solicit feedback from others
• Enthusiastic approach to working in Microsoft Office and learning new technology tools

Education And Qualifications

• Minimum 5 years of management experience in the collision repair industry
• Post-secondary education in a business or field related to the collision repair industry
• Completion of recent professional development courses in management, leadership, or industry related topics

Work Environment And Other Requirements

• The environment for this role is fast paced and complex, involving urgent timelines, multiple competing priorities and managing numerous stakeholders
• Success candidate will be required to work out of their home office and have access to a personal vehicle (for which a vehicle allowance will be provided to cover use of, maintenance and insurance)
• MUST have a valid driver’s license in good standing, which must be maintained throughout employment tenure

Travel Requirements

• Travel will be required to meet with stores, attend industry events, attend training meetings, and meet with corporate staff at the head office in Oakville, Ontario
• Travel days are expected to be 25 to 35 days per year and will require overnight stays

Benefits

• Competitive salary and bonus program
• Comprehensive benefits package
• Car allowance for use of personal vehicle
• Company laptop
• The ability to grow, develop and manage your career path

Career Path

As CSN continues to grow, other career opportunities may become available.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Disclaimer: CSN Collision Centres “CSN” does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.