Cymax Group Technologies Looking for Trainer, Operations at Canada Full Time

Cymax Group Technologies is a leading eCommerce technology and logistics services platform for furniture vendors and retailers. Our products include Freight Club, the all-in-one shipping platform, and Channel Gate, the AI-powered multichannel platform. At the end of the day, everything that we do is to create a better eCommerce and logistics experience for our partners. www.cymaxgroup.com .

The Role

Our mission at Cymax Group is to break down all barriers to make multi-channel commerce easy. As the Trainer, Operations you play a key role in championing the customers’ experience, by holding the team accountable for upholding best practices and procedures in their day-to-day work. For example, you will conduct process audits, provide feedback on the completed audits, and share your findings with the team.

Who You Are

• 2+ years’ experience in a training / coaching specific role.
• Able to problem-solve and make informed decisions
• Bachelor’s Degree (preferred)
• Experience working with the following tools preferred: Confluence/JIRA, SharePoint
• Experience in creating documentation for audiences with various levels of technical skill.
• Proficient/Advanced level experience with Microsoft Power Point
• Excellent time-management and organizational skills.
• Considered an Asset:
• Experience working within LMS set-up and maintenance
• Experience with E-learning Content Development
• Lean Six Sigma

What You’ll Do

• Ensure all team members are adhering to our policies & procedures and providing the level of service we expect.
• Create and maintain Training Modules for all aspects of the Operational teams to ensure successful onboarding and ongoing staff education.
• Develop and maintain framework and standardization of Training & Development framework, processes, and materials
• Own / support creation and maintenance of Learning Management System (LMS)
• Provide team members with coaching based on completed QA audits and feedback
• Ensure adequate Order Support is in place for team members.
• Maintain files and records.
• Maintain all documentation to ensure results are fair and standardized across all areas and roles.
• Works with Associate Manager, Customer Service Training & Development and Quality Assurance & Training Department members to develop training modules on Confluence.
• Ensure departmental guidelines are followed to support all internal procedures.
• Track the quality control process to promote compliance, process enhancement, and efficiency.
• Makes leadership aware of any potential derogatory issues identified during the quality process and works in collaboration with the team to resolve identified issues.
• Manage the communication of new policies and processes, ensuring documentation of processes and policies is kept up-to-date and in compliance with current specifications.
• Handle any reports or information requested by management.

What We Are About

If you’re on the Cymax Group team, it’s because you have the power to make a change and we are here to support you so that you can do so. We’re committed to an equitable employee experience, opportunity, pay and support for every employee. We value inclusion, regardless of gender identity or expression, race, ethnicity, family or marital status, religion, socio-economic status, veteran status, national origin, age, sexual orientation, education, or ability.

Culture at Cymax Group

We consistently strive to create a workforce that represents the communities we serve and are committed to creating an environment where everyone can bring their full selves to work. As a company, we value new perspectives to drive innovation and connection, and that means valuing diversity. Our inclusive team is filled with teammates from all around the world, working asynchronously across different time zones. We champion the people in our communities working to effect change and think big.

Benefits

We offer supports for our team members and their families including an employee assistance program, 100% paid health and dental benefits in Canada, easy access to online and phone-based counselling services, and a remote-flexible work environment.