Dawson Dental Centres Looking for Patient Care Coordinator at Waterloo, ON Full Time

The Opportunity:

We are currently looking to hire a Patient Coordinator to join our busy and well-established practice. As part of the Administrator team, you are the face of the business. The successful candidate will have a passion for building strong patient relationships and contributing to the ongoing oral health of their community. In this busy role, you’ll have the opportunity to work alongside and learn from a strong team of dental professionals.

Why Should You Join?

• Competitive compensation & benefits: Our compensation packages are reviewed annually in a comparative study that ensures alignment with industry standards.
• Established and stable practice: Our successful practice is a leader in patient care, providing a range of services to a loyal and established patient base.
• Health & Safety and Compliance: The practice has a strong health and safety culture, with compliance measures embedded in every aspect of the workplace.
• Career development: A career with us ensures you have the support, tools, and encouragement you need to grow and evolve as a professional on your individual career path, including access to industry-leading continuing education through the award-winning DC Institute.
• Fast-growing and entrepreneurial environment: Our practice is innovative, growth-oriented, and patient-focused – a combination that makes for a fast-paced, exciting, entrepreneurial atmosphere.
• Respect for our people: The team is built on a culture of respect and positivity, where we celebrate individuality and value each other’s unique strengths and contributions.
• Work-life flexibility: Everyone has a life outside the practice, and we are committed to helping each team member find a healthy, sustainable balance between home and career.

Key Competencies:

Front Office

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave

• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts

Patient Relationships

• Establish genuine rapport with patients, welcoming patients warmly and by name
• Establish life-long patient relationships, ensuring retention and loyalty
• Demonstrate active listening and empathy to patients using effective communication skills
• Responsible for the entire patient experience

Teamwork

• Attends and actively participates in team meetings
• Contributes to the team by working together as a cohesive unit
• Maintains composure under pressure during times of change

About You:

• Clinical background considered an asset
• Experience with Dental software

Team members have access to a range of resources focused on enhancing their personal and professional lives. We provide annual compensation reviews, and industry-leading learning and development opportunities. Our team members also enjoy extensive discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; and unlimited access to a variety of discounted entertainment, hotels, products and services. Our Employee and Family Assistance Program (EFAP) connects team members and their families with complimentary, confidential, short-term counseling and advisory services.

Job Types: Full-time, Permanent

Salary: From $20.00 per hour

Additional pay:

Benefits:

• Company events
• Dental care
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Weekend availability

COVID-19 considerations:
At Dawson, we always follow and implement the highest standards of infection prevention and control.