Drechsel Business Interiors Looking for A&D Sales Consultant (Herman Miller/Knoll Furniture) at Toronto, ON Full Time

Job Title: A&D Sales Consultant

Basic Function:

This position focuses on developing a positive relationship with the local A&D community through regular contact, specialized servicing and strong customer service. They are responsible for generating lead and bid opportunities, and have specific sales volume goals for A&D driven sales business.

Specific Responsibilities and Duties:

A&D Marketing

· Works with all A&D firms in the marketplace; knows most senior personnel in the major and many of the smaller firms

· Makes persuasive presentations to A&D firms on dealership’s products and services—in person, through written/graphic documentation and by electronic means/ works to get dealer and dealer’s products specified on bids, and for opportunities for selling that don’t require bidding

· Follows up on all potential leads from A&D firms; works to get dealership’s products specified in A&D client requests for bid documents

· Works to get A&D firms to dealership/manufacturer promotional events, open houses; works with dealership/manufacturer staff to plan and put on those events; visits A&D firms on a regular basis

· Is sensitive to the A&D community’s sense of style and design

A&D Account Servicing

· Is extremely prompt and accommodating in getting A&D staff the pricing, budget information, product specifications, fabric/material samples, mockups, etc. that are requested or needed for the A&D firms’ client work

· Works closely with the dealership’s manufacturer’s factories to get the A&D firm and staff the special information they may need including custom solutions, C.O.M. & C.O.L. approvals, etc.

· Conducts a professional, cooperative interface and provides frequent and regular follow-up with the A&D firm and staff

· Understands the A&D business, economics and time constraints; treats the A&D firm as a customer, and provides services and information that supports the A&D firm’s business goals

Lead Generation

· Networks extensively for leads (business groups, real estate brokers, A&D community, local community organizations, industry organizations); develops relationships with key influencers (A&D principals, real estate brokers, property managers)

· Researches for leads through business journals, newspapers, industry periodicals and publications, internet, etc.

· Cold calls potential clients in person or by telephone, or combination

· Participates in dealership lead generation programs such as telemarketing, open houses, industry events, etc.; follows up diligently on leads provided by the dealership

Qualification and Selling

· Qualifies leads into potential customers; does thorough need analysis to understand client’s requirements for furniture products and services

· Researches client’s core business to completely understand client and market factors that impact client’s business

· Makes persuasive presentations to customers on dealership’s products and services—in person, through written/graphic documentation and electronic means

· Develops detailed, accurate and professional looking quotes through own effort or in conjunction with dealership personnel (designers, customer service representatives, project managers, etc.) and presents these to the customer in a timely manner

· Provides accounting department with timely information for any necessary credit checks

Sales Order Management

· Is responsible for setting up the sale so that it can be efficiently managed and administered by the dealership, and the dealership operations and business personnel

· Establishes costs and sell amounts for all account products and services, based on contract pricing, gross margin guidelines and established service pricing; is responsible for “cost-of-sale” against account purchases

· Accepts responsibility for the accuracy of specifications when entering orders themselves, and reviews specifications for obvious errors when done by others (design, for instance); provides complete, accurate and timely sales order (header data, pricing, contract numbers, etc.) and work order (site and project parameters, installation schedule, etc.) information required for proposal/sales order system

· Ensures a responsible close of sale by obtaining signed sales orders (and terms & conditions, if appropriate), client purchase orders and deposits as required

· Stays involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both customer and dealership are satisfied

· Ensures documentation standards are maintained for all account activities; ensures dealership process and procedures are followed

Customer/Account Interfaces

· Is available, responsive and timely to customer inquiries, requests for information and/or quotations, problem resolution, etc.

· Provides frequent and regular follow-up contact with customer regarding after sale services and information, including customer satisfaction

· Conducts a professional, cooperative interface with the customer, the customer’s employees, and the customer’s third-party consultants/subcontractors

· Assists accounting in resolving any late receivables or customer credit issues

Goals and Performance

· Meets monthly, quarterly and yearly sales, margin and new business goals as set by the dealership and sales manager

· Provides timely reports on sales forecasts and new leads as required

· Participates in special sales programs sponsored by the dealership or in conjunction with the dealership’s designated furniture manufacturers; attends training sessions as determined by the dealership

Contract Furniture Management

· Is knowledgeable of dealership’s product lines—product features, application, technical capabilities, specification, etc.

· Has good understanding of contract furniture management at dealer level—account servicing, project management, order preparation, order management, factory interface, delivery & installation— including sale’s role in those processes and procedures

· Has knowledge of office environment issues (ergonomics, technology integration and use, office productivity, etc.) and general business trends

Job Types: Full-time, Permanent

Salary: $55,000.00-$100,000.00 per year

Additional pay:

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off

Schedule:

Experience:

• sales: 3 years (preferred)