About DSL
At DSL, our purpose is creating moments of joy, one serving at a time. Representing world-class brand partners Taylor, Henny Penny & Franke Coffee Systems, DSL is the largest Canadian supplier of premium food service equipment, and the exclusive factory-authorized service provider for the equipment we sell.
At our core, we believe in doing right by our customers, finding the best solutions to fit their needs, being creative and innovative, working hard, and having fun along the way.
Are you looking to grow with a company with over a century of unmatched quality, expertise, and after-sales support? We want to hear from you!
Why Join Our Team?
· Competitive wage & health benefits
· Health Spending Account (Flex Spending Account or Health Spending Account)*
· 3 weeks paid vacation
· Strong company culture & core values
· RRSP matching program*
· Education support
· Opportunity for advancement
*Applicable once eligibility requirements are met
Position Summary
Reporting to the Service Operations Manager, this entry level Parts Administrator position is responsible for working in a multi-channel environment and providing an exceptional level of customer service, communicating professionally with all customers, vendors and staff, and supporting and executing projects and reporting.
What you’ll do:
· Creation of service or parts orders as required.
· Follow up on outstanding issues; ensuring customer is updated as required.
· Perform basic telephone troubleshooting.
· Resolve customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
· Sell additional services and products by recognizing opportunities to up-sell accounts.
· Make outbound calls to follow up and or update on service requested and gather customer feedback.
· Other projects as required.
What you’ll need:
· Ability to listen attentively, ask probing questions, and to use information provided by customers to tailor responses and actions to meet the customers’ specific needs
· Excellent interpersonal, written, and oral communication skills
· Ability to multi task in a fast paced environment
· Detail oriented, accuracy, and timeliness
· Ability to learn and navigate new software quickly
· Reliable vehicle for transportation during on call period
We thank all applicants for their interest, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Benefits:
Schedule:
Ability to commute/relocate:
Application question(s):
Experience:
Work Location: One location
Who We Are: As a Best Managed Company celebrating 100 years in business, we foster career opportunities for success. With...
Apply For This JobJob Description: We are looking for a Administration Support Associate in Toronto, ON. What you will do Responsible for the...
Apply For This JobVPFO Saville Community Sports Competition No. – S103949129 Posting Date – Dec 08, 2022 Closing Date – Dec 14, 2022...
Apply For This JobMatrix HR is currently seeking out a detail orientated Document Control Support for our client in Kitimat, BC. This role...
Apply For This JobADMINISTRATIVE ASSISTANT ORTHODONTISTE ORTHOVILLE WESTMOUNT Are you looking for a team where people come first? Where your ideas, opinions and...
Apply For This Job46273 – Markham – Rotation – 9 months Safety Comes First is a core value at Hydro One, and we...
Apply For This Job