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JOB DESCRIPTION
Position:
Manager, Learning & Development
Department: Operations
Reports To: Director, People & Culture
Implementation Date:
January 2020
Position Description:
The Manager, Learning & Development is responsible for improving the productivity and effectiveness of DYMON’s workforce by coordinating and facilitating a variety of tailored, experiential, and advanced skills-development training programs to ensure that all employees have the necessary capabilities required to perform their jobs safely and competently. Actively conducts training and coaching at all levels.
Under the direction of the Director, People & Culture, and in consultation with both internal and external stakeholders, this position is responsible for designing, refining, and delivering employee training programs that are strategically aligned with the corporate core values and business goals.
Key Responsibilities:
- Executes strategy and delivery of learning & development content effectively and with sustainment.
- You are a business partner who regularly interacts with business leaders and partners to identify requirements and assess learning needs to develop custom programs.
- Develops comprehensive training programs for all front-line and leader roles and conducts training sessions (including Train the Trainers) as required for new employees, refresher training for existing employees and when required for implementation of new processes and programs; plans and organizes venues and supplies as required for training events.
- Maps out annual corporate training schedules in collaboration with business leaders and partners.
- Identifies and assesses external training services and associated costs; engages third party providers as required.
- Maintains and develops content for our internal LMS called the “DYMON University”
- Assists with Performance Management reporting and creation of review templates included in our “DYMON University” used for career development and goal creation within our coaching culture.
- Maintains a training records database and continuous improvement metric based on KPIs.
- Serves as the owner of the documentation / forms / DYMON University; ensures that employees are knowledgeable and have access to the University; communicates changes and updates.
- Evaluates and measures effectiveness of training; modifies programs as needed and provides direction to operations leaders regarding findings.
- Uses customer and employee feedback and survey results to track customer satisfaction and to identify opportunities for improvement.
Other Responsibilities:
Learning and Development Management
- Gain a full working knowledge of all departments alongside leaders to design effective training
- Assist in the development of the annual L&D plan and budget
- Identify external resources and partners as needed, source cost-effective solutions
- Systematize the delivery of effective learning and development across the organization (including incentivization, tracking, feedback, recognition, and content updates)
- Evaluates and measures effectiveness of training; modifies programs as needed and provides direction to operations leaders regarding findings.
- Develop and track L&D metrics
Learning and Development Implementation
- Design core curriculum for employees, managers and leaders using core competencies
- Adopt blended approach of learning approaches including classroom sessions, coaching, e-learning
- Deliver and facilitate training to all employees
- Maintain an effective learning resource library
- Assist with learning and development tracks for each position
Training & Onboarding
- Executes strategy for training program content, delivery, continuous improvement & sustainment.
- Develops comprehensive training programs for all front-line store positions and conducts training sessions as required for new employees, refresher training for existing employees and when required for implementation of new processes and programs; plans and organizes venues and supplies as required for training events.
- Standardize and provide quality assurance for all onboarding initiatives across departments
- Streamline onboarding processes to keep up with DYMON’s accelerated growth
- Collaborate and coordinate learning activities with new business strategies, skill gap and performance management
- Deliver key onboarding elements and assign virtual learning opportunities
- Serves as custodian of the documentation/form’s library; ensures that employees are knowledgeable and have access to the library; communicates changes and updates to the library contents.
- Maintains a training records database.
Employee Development
- Support DYMON’s performance management process
- Support learning and development planning within individual performance reviews
- Obtain feedback on performance management process and recommend process improvements
- Regularly interacts with the business leaders and partners to identify business requirements and assess learning needs to develop custom programs.
- Uses customer and employee feedback and survey results to track customer satisfaction and to identify opportunities for improvement.
Primary Objectives:
- To promote and continually reinforce a strong, positive brand image for DYMON.
- To promote a culture of high performance and continuous improvement.
- To demonstrate and ignite passion for the DYMON vision.
- Inspire and encourage all employees to achieve success in their roles.
- Contribute to an overall reduction in staff turnover and an increase in internal promotions, supporting those employees who aspire to positions of increasing responsibility.
Required Knowledge, Skills & Abilities:
- Expert in learning principles and practices. Superior computer skills.
- Possesses strong presentation, organizational and project management skills.
- Experience working with senior level leadership
- Excellent communication skills & ability to influence decision making aligned with business goals.
- Demonstrates a high degree of proactive “hands-on” critical thinking and mobilizing actions.
- Ability to self-organize multiple tasks well and to complete them on time with a clear focus on quantitative results.
- Adapts positively to ambiguity.
Education & Experience:
- A bachelor’s degree in education, business administration or liberal arts.
- Facilitation or equivalent CTDP certification. (Including e-learning and in adult in person learning)
- At least five years of training experience and/or managerial experience preferably in human resources, personnel or administration in a private sector business.
Rated Competencies for this Position:
- Compelling Communication
- Developing Relationships
- Understanding & Influencing Others
- Coaching & Developing Others
- Contributing to Team Success
- Guest Driven
- Empowering & Delegating
- Business Acumen
- Decision Making
- Planning, Organizing & Directing
- Leadership Disposition
- Drive for Results
- Innovation & Change
Physical Demands & Environment:
- This position requires the use of a reliable vehicle.
- Frequent travel to Ottawa is required.
This job description is intended to convey the information required to understand the scope of the job and the general nature of work to be performed. This job description is not intended to be an all-inclusive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the job.
Job Types: Full-time, Permanent
Additional pay:
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
Dymon has a Mandatory Vaccination Policy which requires all employees to be fully vaccinated against COVID and will be required to provide proof of vaccination as a condition of employment.
Education:
- Bachelor’s Degree (preferred)
Experience:
- Training & development: 5 years (preferred)
