EHN Canada Looking for Admissions Support Staff at Nanaimo, British Columbia, Canada Full Time

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are. EHN Canada prides themselves on providing both excellent and accessible care to all Canadians. Learn more at ehncanada.com

Be part of the work that’s changing lives.

Job Summary: The primary function of the Admissions Support is to ensure Edgewood operates in a manner that is consistent with the goals and objectives of the treatment program in coordination with the clinical staff and admissions coordinators.

Duties And Responsibilities

• Stock interview rooms to maintain supplies needed for each admission
• Complete admission process for new arrivals
• Provide facility tours to patients arriving for treatment
• Support patients, clinical team, and admissions in recording and signing out of personal effects
• Support clinical staff in discharging of patients
• Provide luggage searches upon patient admission to treatment
• Audit KIPU files
• Perform all Intake protocol and associated responsibilities
• Management of patient consents to share medical information
• Coordinate patient room moves
• Document all pertinent information for potential patient files
• Screen potential emergency situations and make referrals to appropriate agencies
• Driving patients as required
• Supporting patients when emotionally dysregulated.
• Monitor patients needing computer/phone time for financial/legal/family issues, etc. as directed by clinical staff
• Wash patient clothing following clothing exchange as needed, ensuring that washing and drying instructions on labels are followed
• Monitors all patient activities when counselling staff are not on the premises and ensures that such activities are conducted according to the “Patient Responsibilities”, and/or the general operational procedures of the facility
• Ensures patients and facility are secure after all scheduled daily activities have been completed in the evening
• Ensure all offices and group rooms are locked after regular business hours
• Immediately notifies the appropriate on call management staff or Medical Director in the event of any emergency or unusual circumstance
• Administers first aid (if trained) in case of emergency while waiting for medical staff and/or emergency professionals to arrive
• Housekeeping and clerical tasks as listed on duty roster
• Answer telephone and handles all calls as instructed.
• Perform all Intake protocol and associated responsibilities
• Management of patient consents to share medical information
• Performs other related duties as requested

Starting Wage: $22.50

Experience And Qualifications

• Must have proven ability and competency in all Support Staff functions and be familiar with EDGEWOOD Policy and Procedures.
• Completion of Grade 12 or equivalent diploma.
• Current computer skills an asset.
• Reported misuse or abuse of mood-altering chemicals for two years prior to application would disqualify an applicant for a period of one year from the date of application.
• High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment 
• Strong computer skills with proficient use of Microsoft programs (Word, Excel, PowerPoint, Outlook) 
• Effective attention to detail and a high degree of accuracy. 
• Ability to effectively communicate both verbally and in writing 
• High level of confidentially, and accountability. 
• Ability to work individually as well as part of a team 
• Ability to prioritize and manage conflicting demands 
• Demonstrated time management skills 
• High level of integrity and work ethic 
• Must have good hearing and eyesight.
• Valid First Aid/CPR Level C.
• Clear Criminal record check through the Ministry of Justice.
• Valid Class 5 Drivers License in good standing.

Employee Benefits And Perks

• Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy
• 24/7 Employee Assistance Program through LifeWorks
• Competitive paid time off policies, including a paid day off on your birthday
• Access to in-house fitness facilities where applicable or discounted external gym memberships
• Remote or hybrid work models for eligible employees
• Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance
• Personal and professional development through our Education Support Assistance program
• Nationwide presence allows for supportive relocation opportunities
• Defined Benefit pension through CAAT with up to a 4% employer contribution
• Maternity and parental leave top-up
• Access to discounts at Kids & Co. Daycare

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