Elmwood Looking for Help Desk Technician at St. Catharines, ON Full Time

WHY WORK HERE

Looking for a career with a human touch? We’ve got a job for you.

Achieve your full potential in an exciting production and service environment with a wealth of benefits and development opportunities.

• Living Wage Certified in the Niagara Region
• A safe environment is our priority
• Training and development opportunities to pursue the career that you have always envisioned
• Create the kind of projects people dream about across North America
• Be part of a team that values Respect, Engagement, Pride, and Teamwork

SUMMARY

Are you a computer guru who wants to put your skills and know-how to the benefit of a growing company? Working in the field of high-end custom cabinetry, we are looking for talent driven by challenges! The Cabico&co team is currently made up of a group of dynamic people and looking for an additional person to complete that team! If you’re passionate, driven, and energetic this is the role for you!

RESPONSIBILITIES

• Serve as the first point of contact for end users and provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Determine the best solution based on the issue and details provided by the end user with interest of the end user at the forefront
• Walk end users through problem-solving process
• Install, modify, and repair computer hardware and software
• Install computer peripherals for users
• Efficiently manage inventories
• Direct unresolved issues to the next level of support personnel for both facilities
• Record events and problems and their resolution in a ticketing system.
• Plan and follow up with end users to ensure their issue has been resolved
• Gain feedback from end users to improve global IT service
• Provide accurate information on IT products or services
• Identify and suggest possible improvements on procedures
• Write training manuals
• Train end users
• Participate in the team’s continuous improvement process

Technology we use:

• Remote support tools
• Active Directory
• O365
• iOS
• Android
• Ticketing system,
• MDM
• Enterprise grade Wi-Fi
• EDR

QUALIFICATIONS

• College Diploma/University Degree in related field
• 2 years experience working in an IT support role
• Organizational, verbal, and written communication skills a must
• Bilingual is a strong asset
• Strong attention to detail and the ability to multi-task is an asset
• Ability and eagerness to learn new software and technologies
• Represent our Core Values

PERKS

• Group benefits & Employee and Family Assistance Program (EFAP)
• Luncheons, potlucks, BBQ’s
• Celebrate birthdays and anniversaries
• Employee Recognition Program
• Team-building activities
• PPE provided
• US!

We are an equal opportunity employer. All applicants will be considered for employment opportunities without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We offer various training, guidance, development, and job shadowing or mentoring on a non-discriminatory basis to ensure equal opportunity in the workplace.

Job Types: Full-time, Permanent

Salary: Up to $75,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• Day shift
• Monday to Friday