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Do you want to make an impact?
Are you ready for a new opportunity where you’ll be recognized for your contributions, build meaningful relationships and drive change in a real way? We are unique, we stand out, we take pride in our collaborative mindset, and we want you along for the ride.
About Encore Corporate Travel
At Encore Corporate Travel, our mission is driven by a simple yet powerful vision: to provide every person we touch with a moment of happiness. We believe that happiness is the ultimate currency, and we are dedicated to spreading it far and wide. With over three decades of unwavering commitment to travel management, Encore Corporate Travel has become a distinguished name in the industry. Our journey began with a passion for redefining business travel and has since evolved into a testament to our expertise and innovation. Drawing upon this extensive experience, we’ve developed cutting-edge technology in-house, tailored to address the specific challenges faced by companies. This technology empowers us to automate intricate business processes, ultimately reducing effort for every user and elevating the overall traveler experience. Through it all, our people remain at the heart of our mission, leveraging their industry insights and expertise to create personalized, exceptional travel solutions. We’re not just a travel management company; we’re a team dedicated to crafting happiness, one moment at a time, starting with our own people.
About the role
Reporting to the Manager of Operations, the Ticketing Agent will oversee the queues to ensure all tickets and invoices are issued in a timely manner with the utmost care for meeting the specifications of our customers and our business. They will work with their teammates and the Travel Consultants to support them in their role in providing the highest level of customer service.
This is a remote work position – candidates in Canada or the US preferred (applicants from other countries will be taken under consideration).
Our Invitation:
At Encore Corporate Travel, we invite everyone to join us in our journey to make the world a brighter, happier place—one moment at a time. Our mission is ongoing, and together, we can create a legacy of joy that touches lives across the globe. If you share our commitment to spreading happiness and believe in the power of moments, we welcome you to be a part of our global expansion and happiness-driven vision.
Note:
This job description is intended to convey information essential to understanding the scope of the role. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with this position.
What will your day look like?
Key Responsibilities
- Oversee queues that are assigned to them, including but not limited to schedule changes, ticket exchanges, general invoicing, refunds and more.
- Follow quality assurance protocols to ensure the travel policy is followed, best fares are selected, corporate discounts are applied, unused tickets are used, the proper fees and commissions are applied, and the file follows the appropriate workflows throughout the ecosystem
- Calculate and process ticket exchanges via the GDS, including complex international exchanges
- Support the accounting team with research surrounding BSP/ARC reconciliation and debit memos
Do you have what it takes?
Key Requirements
- Expertise in GDS system (Apollo is an asset)
- 2+ years of experience as a Ticketing Agent
- Experience with both BSP and ARC (an asset)
- Experience arranging domestic and international travel for multiple corporate clients
- Expertise in fare calculation, fare rules, refunds, and exchanges.
- Available Monday to Friday between 8:30am and 8:30pm, with evening and weekend availability as needed
- Familiarity with passport and visa requirements for international travel
- Strong attention to detail
- Ability to work well under pressure
- Strong sense of urgency
- A team player who is proactive, flexible, reliable, and adaptable
As a fully remote team, we offer a relaxed, fun, flexible, working environment with a competitive salary, perks, and great benefits.
More precisely:
- Health & Dental coverage, mental health support & programs, and Life & Disability Insurance
- Competitive compensation that reflects your contributions
- 3 weeks vacation
- Travel perks
- Internet allowance
- Company provided IT equipment
- Possibility of working abroad for up to two months per year
- RRSP Program and Profit-Sharing Plan
If you’re ready to be a part of something big, where you can advance your career in a growing organization, we’d love to meet you! Apply online directly via LinkedIn or send your resume to [email protected].
Encore Corporate Travel is an Equal Opportunity Employer and strictly prohibits discrimination of any kind. We believe that great ideas can come from anywhere. We are committed to building the best team possible and all employment decisions are based on business needs, job requirements and individual potential and qualifications, without regard to race, color, age, religion, socioeconomic status, orientation, gender identity, national origin or disability.
