Enercare Inc. Looking for Billing Operations Analyst at Markham, Ontario, Canada Full Time

This position is responsible for executing tasks that will support various billing related operations with internal and external groups. The successful candidate’s primary responsibilities will include: conducting various functions such as processing transactions, files and batches related to billing or payments, billing and rate management as well as researching and resolving exceptions in these key areas. This role will also include analysis of user processes to propose and implement process, documentation and training for internal and external groups.

The Billing Operations Analyst will also play a key role in contributing towards Enercare’s success by meeting business objectives, improving the performance of internal operations, ensuring customer satisfaction and continuous improvement of operating practices and procedures to reduce risk and increase operational effectiveness.

Accountabilities:

• Prepare, validate and execute Batch processing files, Payment and Rate Change processes
• File Transfer Management between internal and external vendors
• Resolve exceptions by identifying root cause, implementing solutions and fixing customer accounts
• Conduct account research and support for Billing & Collections, which includes research in various systems and requests from various functions across the organization
• Prepare, validate and execute any bill messaging, letters or inserts required in regular or ad hoc situations
• Demonstrates a commitment to process improvement while provides recommendations and driving change
• Foster and develop the capability to be a ‘Super User’ for internal systems while cultivating a position as a Subject Matter Expert within various Enercare systems
• Maintaining documentation of internal processes to ensure processes are up to date
• Work closely with Training and Quality Assurance teams to optimize Billing and Back-Office related processes
• Provide analysis and present recommendations to leadership on system or process improvements
• Supporting other departments to achieve production service levels and any on-going project objectives
• Any other duties or initiatives required to maintain or enhance service levels

Qualifications:

• BBA or equivalent post-secondary education
• Excellent written and oral communications skills
• Superior working knowledge of Microsoft Applications such as Excel and Access. Experience with PowerBI or SQL is an asset
• Minimum three years of experience in an operational environment, process improvement, financial analysis or other roles that focus on root cause analysis, development and implementation of controls and procedures
• Self-starter with strong interpersonal and conflict resolution skills
• Ability to quickly form relationships and interact effectively in a complex environment
• Strong desire to understand operations and root causes of issues
• Strong organizational and time-management skills with ability to multi-task and work under tight timelines
• Ability to understand financial impacts and back-end banking environments
• Ability to prioritize deliverables and work with various people in all levels including customers to achieve personal and team objectives with the flexibility to adapt to changing priorities
• Extensive experience handling multiple billing systems and exceptions management
• Ability to create and formally present recommendations to all levels, including leadership teams