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Warranty Manager
Exact Match is a strategic recruitment partner focused on connecting experienced
Professions with exceptional Employers across Canada and the USA.
Our Client, a global OEM, is looking for an experience Warranty Manager to lead and support the Canadian Warranty Team. In this role you would ensure that policies, procedures and systems are in place that ensure fair adjudication of dealer warranty claims and effective vendor recovery.
Responsibilities
- Manage and support the dealer warranty function, including adjudication, vendor recovery and maintenance of product registration & warranty systems
- Hire, mentor, train and coordinate efforts of employees on the warranty team
- Manage an operating budget of $50,000,000+ / year
- Ensure fair and effective adjudication of dealer warranty claims
- Advise and resolve escalated warranty issues and dealer disputes
- Review, create and update warranty policies and procedures
- Provide training and support to dealer network
- Maintain accurate and up to date information on vendor terms and ensure this is accurately reflected in the warranty system
- Manage vendor recovery process, ensuring appeals are submitted and parts are returned according to individual vendor terms
- Report on vendor performance, including recovery and quality issue and / or trends
- Manage product registration and warranty claim processing systems, including account management, data management, and reporting
- Identify opportunities to streamline processes, such as increasing auto adjudication for dealer claims and automatic filing of vendor claims
Requirements
- Degree or diploma in mechanical engineering, technology or business-related area
- Experience with engines, cars, trucks or off road vehicles preferred
- 5+ years experience with warranty claim adjudication
- Experience with vendor recovery processes
- Experience managing a small team
- Strong excel skills
- Experience working with warranty systems
- Bilingual French / English would be an asset
