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Our client in the Construction Industry is seeking a Customer Service Sales Order Processing Specialist, reporting to the Customer Service Team Lead, ensures exceptional customer service and efficient order processing. They handle inquiries, monitor orders, and provide timely updates. This role demands excellent communication, attention to detail, and multitasking skills.
Responsibilities include promptly addressing inquiries, tracking orders, and informing customers about backorders and split shipments. They handle incoming calls, process corrective invoices, conduct stock checks, and provide German AIR order quotes. The Specialist processes Air Freight Orders, manages reships and considers customer exceptions when processing orders. With a focus on product inquiries, order tracking, and other tasks, they contribute to maintaining customer satisfaction and operational efficiency.
Responsibilities include promptly addressing inquiries, tracking orders, and informing customers about backorders and split shipments. They handle incoming calls, process corrective invoices, conduct stock checks, and provide German AIR order quotes. The Specialist processes Air Freight Orders, manages reships and considers customer exceptions when processing orders. With a focus on product inquiries, order tracking, and other tasks, they contribute to maintaining customer satisfaction and operational efficiency.
About You
• Minimum 3 to 5 years of experience in a related position
• Bilingual – English/French (oral and written)
• Strong multitasking abilities
• Proficiency in Excel and Word
• Excellent organizational skills
Benefits
• Competitive Salary 46K + Bonuses
• Comprehensive Health Benefits Plan
• Pension Plan
• 3 Weeks paid vacation + 5 Wellness days
• Hybrid work schedule (2 days on-site, 3 days remote)
NOTICE: TO BE CONSIDERED FOR THIS ROLE, CANDIDATES MUST BE; CANADIAN RESIDENTS. FLUENT IN ENGLISH AND FRENCH (SPOKEN AND WRITTEN )
