Log In
Sign Up
Job Description Company Description For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
Job Description
What you will be doing:
The Valet Parking Cashier is responsible for the day to day operation of the Valet Parking Office. This includes ensuring we are providing the highest level of service to hotel guests and ensuring the overall operation of the Valet Office runs smoothly and the cash is managed and maintained at all times.
- Greet all guests and co-workers with a smile and an appropriate hospitality greeting
- Ensure our guests experience an outstanding sense of arrival/departure
- Maintain balanced cash at all times and accept responsibility for any cash/credit card shortages or discrepancies.
- Complete balanced audits at the end of each shift with proper back up and submit to accounting.
- Handles Guest Complaints to ensure overall Guest Satisfaction.
- Ensures all vehicle keys are clearly identified and stored in a locked location
- Provide the guest with detailed parking charges, and provide guest with payment receipt.
- Ensures all entrance areas are free and clear from congestion for arrivals and departures of vehicles in an expedient manner.
- When requested or anticipated will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, local visitor and tourist attractions. If unable to provide the required assistance, seek out and refer to another resource for successful completion.
- Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual.
- Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty, and informing security.
- In the course of normal duties, to observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness.
- Report for duty with a professional appearance and dress to standards.
- Answer telephone calls
- Awareness and acknowledgement of our Fairmont Presidents Club members
- Inventory of keys and tickets on a shift to shift basis.
- Assist guests to settle any dispute that may arise
- Intervene on behalf of guest any reports of complaints per Impark Systems.
- Keeps an accurate record of daily P6 volume and all Gala Function vehicles.
Qualifications
Your experience and skills include:
- Strong Guest Service orientation
- Ability to work in fast paced environment
- Extremely detail oriented
- Ability to prioritize, while multi-tasking
- Excellent interpersonal skills
- Team oriented
- Good command of English Language
- Valid Driver’s License
- Working knowledge of Property Manager and Microsoft Office
- Previous cash handling experience
- Ability to drive manual and automatic vehicles
Physical Aspects of Position include but are not limited to the following:
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Constant kneeling, pushing, pulling, lifting
- Frequent ascending or descending ladders, stairs and ramps
Additional Information
- Accor Employee Travel Discount Program
- On-shift hot or cold meal in The Hive Cafeteria
- Employee Assistance Program (EAP)
- Extended healthcare plan coverage
- Opportunity to develop your talent and grow within the Company and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
