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Company Description
Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don’t miss out on this opportunity.
Job Description
At Fairmont Jasper Park Lodge, exceptional service and flavors are the hallmarks of every dining experience. We invite you to develop your leadership strengths as an Assistant Outlet Manager – and let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results.
What is in it for you:
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Subsidized staff accommodation provided on-site for full time status
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Competitive extended benefits package including medical, vision and dental for full time permanent status
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Employee Travel Program
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Comprehensive Wellness Platform
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Discounts on food & beverage/spa/golf
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Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
What you will be doing:
Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:
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Consistently offer professional, friendly and engaging service
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Follow outlet policies, procedures and service standards
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Help lead the F&B Outlet team in all aspects of the department and ensure service standards are followed
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Handle guest concerns and react quickly and professionally
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Balance operational, administrative and Colleague needs
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Attend regularly scheduled departmental and divisional meetings
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Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
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Participate in the creation and ensure the achievement of Voice of the Guest initiatives and targets
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Participate in the setting and ensure the achievement of Colleague Engagement Survey objectives
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Supervise and support of employees while ensuring service standards are maintained
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Maintain a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows
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Help with recruit, train, manage, mentor, lead and develop your supervisors and colleagues
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Effective performance management through focus on colleague development, training, problem resolution, up-to-date records on performance and audits, attendance, grooming, service deficiencies, schedules, labor costs/payroll, and late/absenteeism
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Have full knowledge of all Outlet menus
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Assist in managing the departmental budget
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Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
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Follow all safety and sanitation policies when handling food and beverage
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Other duties as assigned
Qualifications
Your experience and skills include:
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Minimum 1 year Food and Beverage leadership experience required
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Previous experience in a fast paced, high end restaurant or lounge preferred
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Previous point of sale system experience required
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Strong beverage and wine knowledge required
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Previous experience working within a strong cocktail culture an asset
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Experience with Unionized environment an asset
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Must be flexible and able to work various shifts
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Computer literate in Microsoft Window applications required
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University/College degree in a related discipline preferred
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Excellent communication and organizational skills
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Strong interpersonal and problem solving abilities
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Highly responsible & reliable
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Ability to work well under pressure in a fast paced environment
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Ability to work cohesively with other colleagues as part of a team with minimum supervision
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Ability to focus attention on guest needs, remaining calm and courteous at all times
Your team and working environment:
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Sitting – 1-2 hrs/day
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Walking – 6-8 hrs/day
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Standing – 6-8 hrs/day
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Bending/Reaching – 1-3 hrs/day
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Pushing/Pulling – 1-3 hrs/day
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Physical Effort – may lift weights up to 50lbs
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Environmental Stress – High – works mainly inside, however outside work may be required
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Fast-paced, upscale, luxury hotel
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Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
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Hospitality employees worldwide making this a great place to develop lifelong connections
Additional Information
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge – Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com) (https://www.fairmontmtnjobs.com/fairmont-jasper-park-lodge)
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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