What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Career development opportunities with national and international promotion opportunities. The sky is your limit.
What you will be doing:
Consistently offering a professional and friendly greeting, and provide proactive and engaging guest service
Assisting guests with menu items in an informative, engaging and helpful way
Supporting colleagues during service to ensure a consistent guest experience throughout restaurant, including running food, refreshing beverages, cleaning and resetting tables
Having full knowledge of beverage lists and promotions, menu items and preparation methods
Handling guest concerns swiftly and graciously, offering a remarkable recovery and a commitment to always improve
Being aware of guests’ dietary restrictions and allergies and ensuring proper communication between team
Being knowledgeable of current promotions and loyalty program offerings
Following all outlet policies, procedures and service standards
Following all safety and sanitation policies when handling food and beverage
All other duties as assigned
Your experience and skills include:
Service focused personality is essential and previous experience working in a high-volume restaurant is preferred
Previous experience working in a luxury hotel environment an asset
Ability to focus attention on guest needs, remaining calm and courteous at all times
Strong communication, interpersonal and problem-solving skills
Proven ability to multi-task and manage multiple priorities at once
Ability to work well under pressure in a fast paced environment
Ability to work cohesively and collaboratively as part of a team
Highly responsible and reliable with impeccable grooming and professionalism
Knowledge of wine, spirits, beer, cocktails, and specialty coffees an asset
Valid Serving It Right Certification
Ability to work fluctuating schedule, including weekends, holidays, evenings, and rotating shifts
Ability to speak and understand English with professional working proficiency
Successful applicants must be legally eligible to work in Canada; Hotel is unable to assist applicants in obtaining Canadian work authorization
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Frequent ascending or descending ladders, stairs and ramps
Occasional lifting and carrying up to 30 lbs
Occasional kneeling, pushing and pulling
Your team and working environment:
We are thrilled to welcome our guests back to Fairmont Hotel Vancouver. Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests back to extraordinary experiences at their home away from home
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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