For more information about Fidelity Clearing Canada, please visit https//clearing.fidelity.ca/
The Opportunity
The role of Manager, Business Applications and Support will play a key role in delivering the highest quality of customer services to our clients and vendors. The individual will partner with the Service and Support teams and other peers to drive an exceptional client service experience while continually exploring improvement opportunities and create a leading positive experience for both the employees and our clients. The team manager is accountable for coaching, mentoring, training, and development to the Business and Application Support Analysts. The individual will manage the intake queue for Support related items and will respond accordingly to changing conditions. The Manager is responsible for relationships with key FCC application vendors and will support all FCC clients with their technology service issues. This role requires a strong knowledge of FCC’s Service and Support model, clients’ business lines and structures including our own internal FCC operational model. This role reports to the Director, Business and Application Support.
What You Will Do
Application Support Management
Production and Release Management
Vendor Relationship Management
People Management and Leadership
What We Are Looking For
The Expertise You Bring
Current work authorization for Canada is required for all openings
Fidelity Canada is an equal opportunity employer
Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.
Accommodation during the application process
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].
No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.
Why Work at Fidelity?
We are proud to be recipients of the following
Awards
Designations
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