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About Us
Headquartered in Oshawa, Ontario, H2O Power operates 8 hydroelectric generating stations located in Ontario and is the third largest provider of hydroelectric power in the province. H2O is majority-owned by PSP Investments, one of Canada’s largest pension investment managers. Our parent company, FirstLight, is a leading clean power producer, developer and energy storage company with operating and development assets in New England, USA with expansion to other regions actively underway. Our mission and vision is to accelerate the de-carbonization of the electric grid by developing, owning, operating, and integrating large-scale renewable energy and storage assets to meet the world’s growing clean energy needs and deliver an electric system that is clean, reliable, affordable, and equitable.
We operate dozens of facilities across North America and proudly serve our host communities and beyond through our clean energy assets, the recreation spaces we steward, the jobs we produce, and the economic benefit we deliver through our operations and charitable actions.
In the US, our operating assets comprise a diverse portfolio of over 1.6 GW of pumped-hydro storage (including Northfield Mountain, the largest energy storage facility in New England), battery storage, conventional hydroelectric generation, and solar generation.
Our development pipeline includes over 2,000 MW of solar, battery and offshore wind projects in various stages of development, and we are developing a portfolio of hybrid hydro, solar and battery projects that combine operational and development assets. We have approximately 180 employees based in Massachusetts, Connecticut, Ontario and Pennsylvania, and our corporate headquarters are located in Burlington, MA.
We are a team of caring, passionate professionals who are driven to deliver positive climate impact and to have fun while doing it! We value diversity, equity and inclusion and encourage people with diverse perspectives, skills and experiences to apply.
Position Detail
We are looking for an experienced IS Analyst to join our team. This position is fully remote based out of our main office in Oshawa, ON and may include occasional travel to H2O assets in Canada and locations outside the region.
Reporting to the Director, Transformation and Technology, the Information Systems (IS) Analyst is r esponsible for providing technical support and maintenance to all technology within the Company and its associated systems. The IS Analyst builds and maintains trust and confidence with all US and Canadian Operations Teams.
Our ideal candidate possesses experience, passion and energy to be a driving force in H2O’s continued evolution to accelerate the decarbonization of the electric grid to meet the clean energy needs of tomorrow.
Key Responsibilities Include, But Are Not Limited To
- Provide exceptional customer service by way of technical support in OT/IT Environments
- Lead assigned projects and provide subject matter expertise to diagnose and remedy escalated issues by the business units, project stakeholders and/or other members of the IS team
- Coordinate with external vendors from a project management and technical aspect
- Collaborate with IS team to improve IS design and build standards; ensure standards are adhered to
- Monitor and action assigned tickets in the queue while paying careful attention to requirements and timelines
- Monitor and maintain systems performance and troubleshoot outages
- Provide feedback for the future of the technology practice (evaluating vendors, products, solutions, etc.)
- Assist with infrastructure designing and scoping solutions for new initiatives
- Escalate critical incidents as necessary while providing stakeholder communication
- Contribute/develop documentation of processes, systems, and configurations
- Support the configuration, installation and testing of current and/or new systems
- Use industry standard monitoring and analysis tools as required
- Assist in the creation, support, and maintenance of operational documentation
- Adhere to fundamental change management principles and core IT processes based on ITIL
- Work with 3rd party technical support provider(s)
- Expand knowledge and activities to increase understanding of support to SCADA/controls environments
- Complies with all H2O policies and procedures
Job Qualifications / Skills
- College diploma in Electrical/Electronic Technology with 5 years or more supporting IT environments based on ITIL frameworks or University degree in Computer Science, or equivalent, with additional training in digital control systems
- 5+ years’ experience as a network/systems administrator with a proven track record of excellent service
- Ability to travel occasionally to our Canadian and US operation sites
- Valid Drivers License
- Willingness to participate in regular IS team on-call rotations (including holidays, evenings and weekends)
- Excels in both a team environment as well as independently
- Self-motivated with a willingness to progress/improve processes and functions
- Understanding of urgency and caution when operating in a power systems environment
- Strong analytical, problem solving and communication skills
- Extremely high attention to detail, well organized and strong documentation skills within Office 365
- Strong understanding of security principles
- In-depth knowledge of the Microsoft Cloud platforms Azure, O365 and SharePoint
- Knowledge of ITIL standards including Incident Response, life cycle management, Change management and Architecture review process
- Hands on experience configuring data acquisition devices such as PLCs SEL RTAC, Allen Bradley or Modicon
- Understanding of Plant Operations Technology (OT) equipment and operation reliance
- Working knowledge of NERC CIP compliancy as it relates to Cyber security at facilities
- Implementation and design/support experience with the following technologies including (but not limited to):
- Microsoft Windows server infrastructure
- Active Directory, Authentication, SSO & Identity Management
- Collaboration and Messaging
- Exchange
- Teams
- SharePoint
- Cloud Technologies
- O365, Azure, Paas, SaaS
- File & printer services
- VMWARE
- Proven ability to work effectively with managers, supervisors, and employees under stressful conditions
- Preference for the following certifications:
- MCPITP, MCSE, MCSA Server Certification or proven experience
- Microsoft Server– AD, DNS, DHCP, GPO, IIS
- Microsoft Office and Azure 365 administration
- VMware vSphere virtualization and vCenter management platform
- PowerShell scripting knowledge
- ITIL/CISSP/MCSE/CCN/PMP/WMWARE/CET certification
Why Work for H2O?
We consider our employees to be our most valuable resource and we strive to provide a challenging, collegial, and rewarding workplace. H2O embraces a company-wide commitment to recruit, develop, and retain a dedicated, diverse, and engaged workforce that is motivated to be ever better both professionally and personally.
Joining H2O is an opportunity to experience a unique and exciting culture. We offer a competitive benefits package.
H2O Power is an Equal Opportunity Employer; promoting accessibility and inclusivity at work and offering accommodation for applicants as required and requested.
Join Our Team!
Want to learn more about H2O? Check us out below! www.h2opower.com
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