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Fort Garry Industries (FGI) Is Canada’s most trusted truck and trailer parts, sales, and service provider. The Fort Garry Industries group of companies has over 500 employees with over 20 locations in six provinces, Nova Scotia, Ontario, Manitoba, Saskatchewan, Alberta, and BC.
With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team and help with our continued success!
Fort Garry Industries has an exciting opportunity for a Parts Manager to join our team at our Regina branch.
FGI is proud to offer the successful candidate:
- A highly competitive wage + bonuses
- Extended health care and Health Spending Account
- Dental/Vision Benefits
- Sick Pay Allowance.
- Employee Assistance Programs
- DPSP and RRSP
- Casual Dress Code
- Fun and supportive work environment
- Continuous learning
Duties and Responsibilities:
- Oversee counter sales operational requirements by scheduling employees, following up on work results, responding to changing workloads and establishing, monitoring, and managing operational goals.
- Maintain counter staffing levels by recruiting, selecting, orienting, and training employees to meet operational demands.
- Support and lead counter staff including coaching, evaluating, continuous improvement and attendance.
- Assist with selling parts to customers and build customer relationships by correctly identifying parts needed, taking orders, creating invoices, billing out freight, and collecting payment.
- Oversee and manage warranty claims, returns, back orders, on hold invoices and ensure credits are issued to customers on confirmed warranty.
- Coordinate with inventory team to add or delete product categories, product lines, SKUs, and stocking quantities for the branch and manage obsolete inventory.
- Manage day-to-day business operations for the Parts Department to achieve optimal results in all financial performance categories.
- Provide excellent customer service to customers, resolving customer complaints, and ensuring customer satisfaction.
- Complete paperwork, processing invoices, and performing other administrative tasks as needed.
Qualifications & Experience:
- 3+ years of working experience as a parts manager or a similar role in similar industry an asset combined with demonstrated sales and inventory experience preferred.
- Previous experience in high volume customer service in retail, industrial, wholesale, automotive, or heavy-duty parts sales preferred.
- Excellent Customer Service skills – dedicated to exceeding expectations of internal and external customers.
- Excellent people management skills such as leadership, team development, interpersonal, coaching, mentoring, and supervisory skills
- Basic to proficient knowledge of Microsoft Office Suite (email, word, excel) and ability to learn in-house systems.
- Completion of a related post-secondary program and or training courses would be an asset.
- A detailed understanding of Parts and Service operations and inventory management an asset
- Parts technician journeyperson certificate an asset.
Fort Garry Industries values diversity in the workplace. Women, Aboriginal People, Visible Minorities, and persons with disabilities are encouraged to apply and self-identify.
