Fraser Health Authority Looking for Patient Ambassador – Burnaby at Burnaby, British Columbia, Canada Full Time

The salary range for this position is CAD $23.83 – $23.83 / hour

Why Fraser Health?

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.

We are currently looking to fill a Casual Patient Ambassador opportunity at Burnaby Hospital located in Burnaby, BC.

Come work with us!

Fraser Health is proudly recognized as a BC Top Employer. Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

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Detailed Overview

Reporting to the Manager or Designate and in keeping with the Provincial Health Orders, the Patient Ambassador provides a welcoming, informative, and respectful presence at site entrances ensuring that safety and infection prevention & control protocols are followed. Greets and engages with all individuals accessing the site such as essential care partner(s) and visitors, employees, deliveries and contractors, to ensure their attendance at the site is essential and to ensure non-essential visitors understand entrance restrictions.

The Patient Ambassador supports the safety of patients, clients, residents and their families, and staff, by communicating information about visitor limits in a thoughtful and informative manner.

Responsibilities

• Creates a welcoming presence for staff, clients, patients and visitors, and using a patient/person and family centred care approach communicates courteously and effectively with individuals presenting at site entrances and identifies if their access to the site is essential:
• Employees, Medical Staff, and Care Providers – verifying documentation such as checking employee identification and confirming working relationship to the site.
• Patients, Outpatients, and Essential Care Partner(s) and Visitors – identifying information such as relevant documentation, appointment details, and patient visitor access forms.
• Deliveries, Contractors, Lab Services – identifying details of visit such as requisitions, relevant documents, and confirming purpose of visit with the site unit.
• Works in partnership with patients, clients, residents, staff and essential care partner(s) and visitors to inform the actions they need to take to prevent the spread of infection and to follow current health service area infection and prevention control processes and guidelines.
• Cultivates a safe and informed environment for individuals with access to the site, by reinforcing and emphasizing established infection prevention protocols, personal protective equipment (PPE) usage and criteria, and proper hand hygiene techniques.
• In accordance with established procedures, directs essential patients and employees to assessment/testing centers, notifying other appropriate site personnel as required, and provides further directions to patients and essential care partner(s) and visitors regarding the location of various departments and services.
• Reports safety and security incidents to supervisor and other site personnel as required. Adheres to violence prevention and cultural humility and safety training guidelines.
• Ensures that patients and visitors are following safe physical distancing measures in accordance with established guidelines, such as maintaining physical distancing at entrance line-ups and monitoring elevators and assisting with loading/unloading.
• Attends site safety meetings and follows current direction and criteria for usage (donning and doffing) of personal protective equipment (PPE) and for providing PPE to staff, outpatients, essential patient escorts, and visitors.
• Maintains a clean workspace by following established cleaning procedures including wiping down workstations and hand sanitizer stations.
• Sorts and files forms and documents as required.
• Performs other related duties as assigned.

Qualifications

Education and Experience

Grade 12 and one year’s recent related experience or an equivalent combination of education, training and experience.

Skills And Abilities

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.