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Why Fraser Health?:
Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.
Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.
Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.
We have Casual opportunity for Patient Screener to join our team in Jim Pattison Outpatient Care & Suregery Centre (JPOCSC)
Build on your career experience working in a fast paced hospital environment as you:
Create a welcoming presence for staff, clients, patients and visitors, and using a customer service approach
Communicate courteously and effectively with individuals presenting at site entrances and identify if their access to the site is essential
Screen each individual accessing the site by following established and documented processes
Attend site safety meetings and follow current direction and criteria for usage
Qualifications:
Graduation from Grade 12
One year’s recent related experience in customer service
An equivalent combination of education, training and experience is acceptable.
We invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends as an exceptional place to work. A 2021 BC Top Employer, we value diversity in the work force and seek to maintain an environment of Respect, Caring & Trust.
Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.
Detailed Overview:
Reporting to the Manager or Designate and in keeping with the Provincial Health Orders, the Patient Screener provides a welcoming, informative, and respectful presence at site entrances ensuring that safety and infection prevention & control protocols are followed. Greets and engages with all individuals accessing the site such as visitors, employees, deliveries and contractors, to ensure their attendance at the site is essential and to ensure non-essential visitors understand entrance restrictions.
The Patient Screener supports the safety of patients and their families, and staff, by communicating information about visitor limits in a thoughtful and informative manner.
Responsibilities:
Creates a welcoming presence for staff, clients, patients and visitors, and using a customer service approach communicates courteously and effectively with individuals presenting at site entrances and identifies if their access to the site is essential:
- Employees, Medical Staff, and Care Providers – verifying documentation such as
checking employee identification and confirming working relationship to the site.
- Patients, Outpatients, and Essential Visitors – identifying information such as
relevant documentation, appointment details, and patient visitor access forms.
- Deliveries, Contractors, Lab Services – identifying details of visit such as
requisitions, relevant documents, and confirming purpose of visit with the site unit.
Screens each individual accessing the site by following established and documented processes such as administering symptom screening questionnaires and scripts; and following established infection prevention and control guidelines.
Cultivates a safe and informed environment for individuals with essential access to the site, by reinforcing and emphasizing established infection prevention protocols, personal protective equipment (PPE) usage and criteria, and proper hand hygiene techniques.
In accordance with established procedures, directs essential patients and employees to assessment/testing centers, notifying other appropriate site personnel as required, and provides further directions to patients and essential visitors regarding the location of various departments and services.
Reports safety and security incidents to supervisor and other site personnel as required. Adheres to violence prevention and cultural safety training guidelines.
Ensures that patients and visitors are following safe physical distancing measures in accordance with established guidelines, such as maintaining physical distancing at entrance line-ups and monitoring elevators and assisting with loading/unloading.
Attends site safety meetings and follows current direction and criteria for usage (donning and doffing) of personal protective equipment (PPE) and for providing PPE to staff, outpatients, essential patient escorts, and visitors.
Maintains a clean workspace by following established cleaning procedures including wiping down workstations and hand sanitizer stations.
Sorts and files forms and documents as required.
Performs other related duties as assigned.
Qualifications:
Education and Experience
Grade 12 and one year’s recent related experience or an equivalent combination of education, training and experience.
Skills and Abilities
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to organize work.
Ability to operate related equipment.
