Log In
Sign Up
Why Fraser Health?:
Supporting the Vision, Values, Purpose and Commitments of Fraser Health:
Education and Experience
Professional/Technical Capabilities
We invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends as an exceptional place to work. A 2022 BC Top Employer, we value diversity in the work force and seek to maintain an environment of Respect, Caring & Trust.
Do you have demonstrated knowledge of claims management practices, relevant collective agreements, and WorkSafeBC and workplace health legislation? We are looking for a pleasant person with an eye for detail who is able to set priorities, is driven and has exceptional self-motivation skills. Join our dynamic Workplace Health team and enjoy the opportunity for ongoing learning and growth in a supportive environment. We are seeking a Representative, Incident Reporting & Claims to come aboard and provide support in our Provincial Workplace Health Call Centre. Bring your resourcefulness and effective organizational skills to a role where you can really make a difference! This Relief Full time position, available until July 6, 2023 or until return of incumbent, and is located at our Central City office in Surrey, B.C. with access to rapid transit, shopping, restaurants, on-site gym and other amenities.
Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.
Effective October 26th 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.
Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.
Detailed Overview:
Supporting the Vision, Values, Purpose and Commitments of Fraser Health:
On behalf of the Health Authorities of BC (FHA, VIHA, VCH, PHSA, PHC, BCCSS, NHA, IHA), the Representative, Employer Incident Reporting and Claims, provides effective WorkSafeBC (WSBC) claims management and administrative support for the WSBC Claims process on behalf of the customers of the Provincial Workplace Health Call Centre in compliance with WSBC regulations. Supports injury and/or exposure claims administration to employees, managers, and Human Resources staff at each of the Health Authorities by assessing customer needs and adhering to Workplace Health/Human Resources policies, procedures and relevant collective agreement provisions. Acts on behalf of the Health Authorities to evaluate, determine and decide which claims should be protested. Liaises with WorkSafeBC to reconcile claims issues and with local Health Authority representatives regarding their claims position on protested difficult cases. Acts as the Employer’s Representative when electronically filing appeal submissions to the Review Division or WCAT at WSBC. This centralized service centre processes high volumes of claims and appeals on behalf of the employer groups served under a Provincial Participation Agreement.
Responsibilities:
- Implements WSBC claims processes to ensure the effective and efficient management of WSBC claims within the initial phase of the claim cycle for each Health Authority.
- Performs phone interviews to capture details of workplace incidents from employees and managers, collecting required information to initiate employee incident exposure report; reviews incident information to assess employer liability and apply protest on behalf of the employer(s) on the WorkSafeBC Form 7 Employer’s Report; and submit employers’ claims reports according to WSBC policy and regulations. Documents all interactions and call recordings with Employees and Managers in the Employee Health Record in the WHITE system.
- Accesses WorkSafeBC Employer Portal Accounts to review confidential WorkSafeBC claim status letters on behalf of the Health Authorities. Reviews and processes Employer Form 7 requests received from WorkSafeBC via individual Employer Portal Accounts for each Health Authority.
- Liaises with Health Authority representatives and WorkSafeBC during the initial stages of the claim to verify details such as claims status, reconcile duplicate claims filed, and update the employer’s position regarding WorkSafeBC requests to change protests made on claims.
- Receives and reviews decision letters from WSBC and determines whether the employer will proceed with appeals for relief of cost and/or claims acceptance by submitting appeal requests with justification for appeal to WSBC’s Reviews Division or WCAT.
- Acts as a contact for internal and external WSBC claims inquires; refers to appropriate team member when necessary.
- Regularly reviews WorkSafeBC regulations and policy for changes impacting department processes related to claims, appeals and protest criteria. Reviews and determines whether department policies and procedures are consistent with the Workers Compensation Act.
- Liaises with WorksafeBC to develop employer reporting processes for WorksafeBC Employer Claims reporting on behalf of all Health Authorities.
- Responsible for developing and maintaining a claims reference manual for the department to assist in determining when and how to apply various protests to claims that meet the outlined criteria for protesting.
- Works in conjunction with WorksafeBC and Employer Appeal representatives to ensure Call Centre Assistants are meeting employer’s requirements for appropriate protesting of the WorkSafeBC Employer’s Report (Form 7) on behalf of all Health Authorities.
- Represents the interests of the department at assigned meetings and committees with WorkSafeBC and Health Authority representatives.
- Compiles, analyses and maintains statistical data; produces and distributes summaries and reports as
required. - Responsible for performance Call Centre Metrics, Agent Statistics, Error Reports and Work Activity Tracking for managing personal work performance.
- Provides orientation to new hires as directed by the Leader, Incident Reporting & Claims.
- Provides support coverage for the Leader, Incident Reporting & Claims when away as required.
- Performs a variety of administrative duties using various software application programs and maintains efficient electronic filing systems to fulfill required needs.
Qualifications:
Education and Experience
Grade 12 plus 1 year relevant post-secondary coursework such as Occupational Health & Safety, Disability Management, Claims Management, Human Resources or equivalent work-related experience. Contact Centre and Leadership training or experience is an asset.
Skills and Abilities
Demonstrates the LEADS capabilities of Leads Self, Engages Others, Achieves Results, Develops Coalitions and supports Systems Transformation.
Professional/Technical Capabilities
- Proficiency in use of personal computers and related software applications including: Outlook, Word, Excel,
Visio, Contact Centre Applications, Custom Databases - Knowledge of claims management human resource practices
- Ability to plan, organize and prioritize work.
- Ability to respect the confidential nature of the services provided and information gathered.
- Demonstrated skills using large employee HR and payroll databases such as MEDITECH.
- Demonstrated skills in providing customer service.
- Ability to work independently and as part of a team.
- Ability to transcribe detail reports with a high degree of accuracy
- Ability to type 60 wpm.
- Ability to work in a fast paced, high volume environment
- Demonstrated business communication skills including a high level of accuracy with spelling and grammar
- Physical ability to perform the duties of the position.
