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- Ensure dispatch coverage of routes on a daily, and provide updates as required
- Optimize, load and balance routes, close routes from prior day
- Assign driver routes, report of attendance and any issues.
- Monitor and adhere to key performance indicators (accurate scans) within the operations as outlined by company and customer requirements.
- Respond in a timely manner to owner operators and handle accordingly with correct responses for callbacks, messages, or cancellations.
- Communicate/contact undeliverable customers for resolution.
- Assist/coach owner operators to meet maximum potential while maintaining delivery time specifications.
- Recognize and prioritize any internal or driver issues and communicate verbally/email.
- Manage rescue driver process.
- Escalate major issues/ equipment failure or any other matters to Senior Managers for resolution.
- Communicate with other departments as needed.
- Other duties as assigned.
Qualifications
- Completion of high school diploma
- Experience in the transportation industry, or experience in operations/logistics is considered an asset
- Post-secondary education (Degree or Diploma) in business or operations/logistics is an asset
- Proficiency in Microsoft Office
- Problem-solving skills
- Organization skills
- Superior written and verbal skills
Job Type: Full-time
Salary: $40,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Work Location: One location
Expected start date: 2023-01-10
