Fresh Tracks Canada Looking for Senior Coordinator, People Operations at Vancouver, BC Full Time

At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences.

We believe in keeping our customers front and center in everything we do; in fact, focus on serving our customers is one of our core values. Everyone acts and operates as an owner, treating this business as their own. We raise the bar constantly, embracing that nothing is perfect but continuous improvement is key. Our team is made up of passionate, positive experts who drive healthy collaboration by winning or losing as one, and we bring out the best in each other as a family committed to grow.

ABOUT THE ROLE

Are you ready for your next adventure? We continue to grow, and this is an exciting time to join the Fresh Tracks Canada team! We are looking for a driven and self-motivated People Operations Senior Coordinator who is passionate about keeping the employee experience human.

Reporting to our Director, People Operations, you will have the opportunity to work closely and collaborate with our tight knit PO team and will act as a key contact for all people-related initiatives. We are looking for someone who has a strong desire to grow, create impact in the people space, and create the best employee experience for our Fresh Trackers. You will be responsible for supporting all areas of People Operations which includes: recruitment, on-boarding, employee engagement, performance management, learning and development, and health and safety. You will also work closely with the leadership team, including our CEO on shaping the strategy and future initiatives of the company; including diversity and inclusion, community engagement and policy development.

RESPONSIBILITIES

• Manage the FTC recruitment process from end to end

• Assists with compiling and reporting on People Operations measurements/metrics

• Develop, review and keep up to date PO policies and procedures

• Manage the distribution of employee communications, letters, benefit information, and other related materials
• Contribute to building a positive and collaborative company culture
• Assist with the development, implementation, and maintenance of various People Operations projects and initiatives

• Manage the employee engagement platform Applauz
• Apply for FTC Awards including HR, Travel and Executive Awards
• Lead the social committee and company social events

• Assist employees with questions

• PO administrative support

GENERAL REQUIRED DUTIES:

• It may be necessary to help with all other aspects of running and developing of our business
• Generate new ideas and efficiencies to constantly improve and enhance Fresh Tracks Canada and the way we work
• Overall high level of individual responsibility is required and it is important to appreciate the job necessitates a willingness to embrace challenge and change, and to work in a highly entrepreneurial way under management’s guidance.

REQUIREMENTS

• Minimum of 4+ years experience working in Human Resources or a related field
• Tech Skills in Microsoft Office
• A proficient understanding of Canadian Provincial Employment Standards and Human Rights legislation
• A high level of integrity with the ability to handle employee issues in a professional, confidential manner
• Problem solving; can anticipate and plan for potential road blocks and is able to think through problems in a logical manner
• Adaptable to changing work environments, work priorities and organization needs
• Energy and relentless positivity
• Strong attention to detail
• Passion for people analytics

NICE TO HAVES

• Knowledge of Occupational Health & Safety standards is an asset
• Experience working in the tourism industry considered an asset, but not a requirement
• Love for Canada and travel

REWARDS

• 3 weeks vacation (4 weeks after your first year)
• Extended health benefits package
• Applauz Recognition
• Comprehensive employee assistance program
• Paid anniversary day off
• “Pawternity leave” days for your new furry family members
• Great working hours
• Stylish office location in Vancouver, located close to public transit
• Friendly and fun team environment with company celebrations and social events
• Access to Canadian travel industry discounts!

DIVERSITY, EQUITY, AND INCLUSION

We are an equal opportunity workplace. We strongly encourage applications from racialized individuals, under-represented communities, diverse backgrounds, identities, and experiences. We don’t judge based on race, religion, ethnic background, sexual orientation, age, marital status, disability, gender identity or anything else that you might bring to the table. We don’t care about where you went to college, your degree, your age, or what names you might have on your resume. Instead, we’re looking for motivated, compassionate people who can execute from the ground up. We also know that everyone has a unique career journey and experience comes in many forms.

Officially Great Place to Work® CertifiedTM

#INDHP