We know the conventional model of patient care is ripe for innovation. At Fullscript, our work is guided by our mission of creating meaningful change for the future of our healthcare systems, so that integrative medicine will one day simply be called medicine.
Fullscript’s care delivery platform combines customized treatment planning, wellness protocols, data insights and ongoing wellness support, with the ability to prescribe and manage the use of healthcare’s best supplements all in one place. Above all else, Fullscript is trusted by practitioners due to an unrelenting focus on quality and a patient experience that can’t be found anywhere else.
With over 5 million patients served and 70,000+ practitioners supported across North America, we’re just getting started.
Come build a healthier future with us.
The Role
The Director, CS Optimization is responsible for the measurement and improvement of customer service metrics and performance. This includes monitoring quality indicators, compliance to quality procedures performance analysis, the identification of key priorities, development, and deployment of improvement initiatives, and influencing improvements in process and product design. Equips the Customer Care Team with the tools to interpret the data and “tell the story” to help their customers achieve sustained improvement and support them in their goals of delighting our customers. Builds strong relationships and integrates closely with stakeholder teams to prioritize initiatives, monitor root cause analysis, and findings, ensure a common approach, and optimize results for our customers.
What you’ll do in this role
Your prior experience consists of
Perks & Benefits
*Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office — whether that’s in-office, at home, or a bit of both 🐶🏡
Fullscript is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.
Accommodations are available on request for candidates taking part in all aspects of the selection process. Please send an email to [email protected] and let us know the nature of your request and your contact information.
Our team handles a lot of sensitive information, which means we require all candidates that receive and accept employment offers to complete a background check before being hired.
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