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Gauthier Business Technologies has opportunities for Student Internships!
- Full-Time during Summer 2022
- Part-Time 2022-23 Academic Year
We are looking for intern candidates that are currently enrolled as a full-time student and have completed the first year of a diploma program.
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We offer a great culture, excellent teamwork and collaboration, opportunities for growth, and competitive compensation. If you possess a passion for providing world-class customer service, strong diagnostic and problem-solving skills, and solid technical aptitude, we would like you to join our team.
Based out of our bright, open, dog-friendly office, you’ll get to solve our clients’ IT challenges through phone and email. You’ll work directly with an experienced team and have great opportunities for growth and professional development.
You’re excited to wear multiple hats and go above and beyond for customers. You have flexibility in your schedule from time to time and the ability to work independently with minimal direct supervision (we believe in autonomy, mastery, and purpose!). For now, you’ll provide remote support and will grow over time into an on-site role.
What you’ll get to do:
- You are the first point of contact for all client’s technical requests.
- Investigate technical issues using your experience, documentation, and critical thinking skills to identify the cause and apply resolutions.
- Assist Service Team as required using your the knowledge and skills you have developed through your current technical program.
- Resolving Tier 1 technical support issues via phone, email, remote login and/or on-site as necessary
- Resolve Tier 1 and up to Tier 2 technical support issues with assistance when required
- Escalate Tier 2 and 3 technical support issues when required
- Communicate effectively with clients on the status of tickets and resolutions.
- Promptly and thoroughly document all work via our ticketing system and documentation portal. You have strong attention to detail!
- Maintain a high Client Satisfaction Score
- Participate in regular huddles with the Service Team
What you’ll bring:
- Currently enrolled as a full-time student and has completed the first year of a diploma program.
- At least 1 year of relevant IT experience or education
- At least 1 year of customer service experience
- Technical aptitude and basic knowledge of technologies such as: Windows desktop support, Microsoft Office Applications, Windows Servers, iOS, Android, and networking technologies.
- Able to thrive in a dynamic, fast-paced environment where constant multitasking is the norm.
- Must be process-driven with high attention to detail and excellent follow-through skills.
- Strong troubleshooting skills and an aptitude for finding creative alternative solutions.
- A confident phone presence and exceptional customer service skills are a must.
- Exceptional communication skills and the ability to explain complex technical solutions to clients and to co-workers.
- Good judgment, technical common sense, and solid problem-solving skills.
- Strong work ethic with a desire to learn, grow and develop new skills.
- Ability to work under pressure; remain calm, happy, friendly, and helpful during stressful situations.
- Strong English verbal and written communication skills
- Eligible to work in Canada
Bonus if you have:
- Industry IT Certifications (Microsoft, CompTIA, Cisco)
- A broadband Internet connection at home as we allow remote work from time to time
Job Types: Full-time, Part-time, Fixed term contract, Internship / Co-op
Salary: $18.00 per hour
Benefits:
- Casual dress
- Company events
- Flexible schedule
- On-site parking
- Work from home
Schedule:
Application question(s):
- What Post-Secondary Technical School are you currently attending?
Experience:
- Customer Service: 1 year (preferred)
- Technical Support: 1 year (preferred)
Application deadline: 2022-04-29
