General Electric Looking for Parts Services Specialist at Ontario Full Time

Job Description Summary

As part of the GE Peterborough rotating machines renewal parts team, you will play a significant role in helping our customers by providing spare parts and technical solutions for a global fleet of GE large industrial motors and generators. GE has been producing rotating electrical equipment for more than 130 years, producing motors up to 100,000 HP. Our machines are found in a variety of critical applications, including marine, industrial, and power generation.

You will provide and manage commercial quotes pertaining to GE Renewal Parts product offering, and work closely with internal team members and external suppliers to meet our business and customer’s needs.

The successful candidate will report to the rotating machines Renewal Parts team leader.

Job Description

Essential Responsibilities:

As a Parts Services Specialist (Inquiry-To-Order) in Renewal Parts team, you will work both independently and in a multi-functional & interdisciplinary team setting to:

• Be the point of contact for industrial and nuclear customers, and work closely with the customers and fellow renewal parts engineering team to identify the specific parts required by the customer based on part descriptions and legacy design data.

• Lead and provide commercial quotes for both common transactional components and complex & custom engineered components pertaining to GE DC and AC (synchronous & induction) machines & Controls by initiating technical interactions with fellow designers and engineers.

• Process and manage quotes and basic order entry transactions with autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures.

• Take initiatives to consult with more senior team members for issues outside of defined instructions/parameters.

• Work closely with external suppliers or third-party contractors to gather and analyze accurate costs, lead time, and apply appropriate margins to grow Parts team sales revenue and maximize profit, throughput, and quality of our product offering.

Required Qualifications:

• Bachelor’s Degree

• Minimum of 1 year of professional work experience with relevant training, knowledge, and education.

Desired Characteristics:

• Strong ability to make decisions and find pragmatic solutions with commitment and ownership of complex commercial quotes, orders, and transactions.

• Strong ability to pay attention to details and follow through tasks, work processes, and outcomes and results.

• Strong oral and written communication skills and ability to document, plan, market, and execute tasks and projects using various and common in-house and commercial software tools (MS Office).

• Strong ability to learn and follow defined departmental policies, procedures, and practices.

• Basic commercial product knowledge of medium/high voltage rotating electric machines and components design with background knowledge in various topics, including electromagnetics, insulations & electrical materials, instrumentations & accessories, and power electronics components & controls.

• Knowledge of various industry standards pertaining to manufacturing or servicing electric machines such as CSA, IEC/ISO, NEMA, API, N299, EASA, etc.

• Experience in reading and extracting information from manufacturing Bill of Materials and drawings.

• Experience in working with:

• CANDU nuclear customers and other international nuclear power generation customers

• Steel mill and Oil & Gas industries in Canada & US.

• Competency in effectively applying commercial and technical design, quality, and manufacturing knowledge.

• Proven ability to prioritize multiple tasks in a fast-paced environment and deliver results on-time to meet business goals and objectives.

• Strong customer focus.

• Strong ability to respectfully lead and collaborate with cross-functional and diverse teams including sales/marketing, engineers, project managers, and logistics professionals.

• Strong sense of curiosity with the ability and willingness to gain basic technical awareness of various and complex components & assemblies.

• A high degree of professional ethics and integrity.

Additional Information

Relocation Assistance Provided: No