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FRONT DESK AND OPERATIONS ASSISTANT
Full Time, Permanent(on-site)
Do you want to be a part of an organization that empowers individuals with Autism to fully participate in their communities? Do you thrive in a fast-pace, at times noisy yet very purposeful and appreciative environment? If so, we encourage you to apply.
About Us:
Conveniently located in mid-town Toronto, the Geneva Centre for Autism (GCA) is a pioneer in developing leading edge resources, programs and services that serve as models for other organizations throughout the world. Our mission is to empower individuals with Autism Spectrum Disorder, and their families, to fully participate in their communities.
About the Role:
The Geneva Centre is seeking a self-motivated, client-focused individual who is comfortable working in a reception area that can be busy and very noisy throughout the day. In fact, the successful candidate thrives on the energy of working on-site with regular interruptions. The Front Desk and Operations Assistant is responsible for providing day-to-day client service to GCA staff and clients. From reception duties to supporting the Operations team, the client and employee experience will be top of mind. In this dynamic role, you will wear many hats to ensure that the agency’s business operations run smoothly by maintaining and coordinating the front desk, general administration, facilities support and programming assistance. This role will also require access to confidential and/or sensitive material for which they are entrusted to ensure all matters and or items are dealt with appropriately.
What you will do:
As the first point of contact and face of the GCA, you will provide support and customer service across all departments to include but not limited to:
•Providing exceptional customer service to clients and staff at front-desk reception, including greeting and welcoming clients, staff, volunteers, and visitors; ensuring all parties sign in/out
•Effectively and efficiently receiving, troubleshooting and triaging emails, calls and inquiries to the appropriate contact or department
•Receiving and/or coordinating deliveries/mail with the Operations Team
•Monitoring, maintaining and ordering inventory and/or supplies as needed
•Working closely with Facilities Supervisor and Coordinator to ensure a safe workplace
•Supporting HR in onboarding new staff to include site/office tours, meet and greet and mentoring
•Acting as a back up to the Supervisor, Facilities and Operations for access cards maintenance and/or tasks
•Contacting 3rd party vendors to coordinate service calls and when required, escorts contractors to office/site location
•Providing support to the EA/Operations Assistant when required
Works closely with the Programs teams by providing administrative and client service support to include but not limited to:
•Greeting clients entering the facility and inform the program staff of the client’s arrival
•Efficiently maintaining, answering and forwarding all emails received in the [email protected] mailbox
•Coordinating and/or setting up meetings (and logistics) as required
What to you bring:
•Completion of college diploma in a relevant area and a minimum of 1 years related work experience as an office administrator or receptionist
•Ability to deal with competing priorities and manage time/tasks effectively
•Self-starter that takes initiative and is able to work with a high degree of independence utilizing tack and good judgement
•Demonstrated proficiency with Microsoft Office (Word, Excel, PowerPoint, Access and MS Outlook)
•Excellent organizational and time management skills
•Courteous and personable manner with exceptional communication skills
•Superior problem solving and judgement skills
•Excellent teamwork and interpersonal skills
•Knowledge of Autism, PDD and other developmental disorders an asset
•Knowledge of Facilities and Operations an asset
•Satisfactory current Vulnerable Sector Check and Criminal Records Check
•Proof of full vaccination against COVID-19
Working Conditions:
•Seated for long periods of time
•Frequent interruptions
•Computer work, Front Desk
•Some lifting
WHY WORK FOR GCA
•Generous vacation entitlements
•Extended Health and Dental Benefits
•EAP and Headspace access
•RRSP contributions
•Float Days and Sick Leave entitlements
•Learning and Development opportunities
•Hybrid working environment (role dependent)
•Internationally recognized leadership and innovation in the field of ASD
Equity, Diversity and Inclusion
Geneva Centre for Autism is committed to creating a diverse and inclusive organization in which values, behaviours, systems and structures are in place to facilitate equal access to service and employment. We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Accommodation
Geneva Centre for Autism is also committed to accommodating applicants with disabilities during the recruitment, assessment and selection process. Please notify us if you require accommodation in respect of the materials or procedures used at any time during this process. If you require an accommodation, Geneva Centre for Autism will work with you to determine how to meet your needs.
Job Postings during COVID-19
Following the advice of government and health authorities to slow the spread of COVID-19, employees in non-client facing positions have been equipped to work from home temporarily. All recruiting activities including interviews and onboarding are being conducted virtually. To protect the health and safety of our staff and clients, the GCA requires all new employees to be fully vaccinated against COVID-19 and submit proof of vaccination upon hiring.
Interested applicants are invited to submit a cover letter and resume with salary expectations to:
Human Resources
Please quote Job #44.23
We thank all applicants for their interest however, only those candidates selected for an interview will be contacted.
