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Job Description:
Position Type
Opportunity Overview
Requirements
Training and Support
Your Prize
Awards
Position Type
Body Shop Customer Service Representative
Opportunity Overview
Continuing our steady growth across western Canada, our busy auto body shop is seeking a Customer Service Representative (CSR) to join our team at Go Dodge Surrey. As a CSR, you will be responsible for providing exceptional customer service to our clients throughout the repair process. You will work closely with our technicians and management team to ensure that customers receive the best possible experience.
Requirements
Reporting to the Body Shop Manager, the ideal candidate will be customer service oriented, takes initiative and is able to multitask in a fast-paced environment.
Your responsibilities will include but are not limited to:
- Greet customers in a friendly and professional manner
- Schedule appointments for vehicle repair and maintenance services
- Communicate with insurance companies to initiate and follow-up on claims
- Provide accurate estimates and explain repair recommendations to customers
- Monitor and track repair progress to keep customers informed
- Ensure customer satisfaction by resolving any issues or concerns promptly
- Maintain a clean and organized reception area
- Knowledge of auto repair and insurance claims processing is a plus
Training and Support
We support all our valued staff with training that helps them succeed throughout their career, from the first days to later refining your management or other defined career skills. For new staff, we dedicate a widespread assortment of resources to assist in meeting or surpassing your career targets and provide support via personal mentorship and attending our Go Auto U, our inhouse “company university” equipped with high tech classrooms allowing all staff to Skype in and participate, no matter where they are.
Your Prize
You will start with 3 weeks’ vacation, optional employee investment program, comprehensive health and dental benefits (80-100%). Salary depends on experience. We continuously recognize our top performers with customized staff events and trips.
Your Career
Our team members have the opportunity to grow within Go Auto across Western Canada. Your drive will build your career. This means that you are not required to obtain a university degree, or limited to grow only within a single dealership or with the career path you started with, but rather change your career path or location in order to meet your desired goals. Thus, you will have enormous growth potential that is not limited by a defined career path or by remaining in only one location.
Awards
Go Auto is pleased to announce it has been recently recognized and named
Canada’s Best Managed Companies
which recognizes Canadian-owned and managed companies for innovative, world-class business practices, be demonstrating sustained business performance through clear strategy, investment in current and future capability, and a steadfast commitment to hiring and retaining the best talent.
Visit GoAuto.ca to apply and to find out more.
