Key Responsibilities:
Welcome and greet guests. Make all our guests feel comfortable.
Develops and maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
Ensures department adheres to all regulatory, departmental and company policies and procedures.
Maintain the highest standard of professionalism when interacting with guests and co-workers.
Have basic wine knowledge, be able to suggest and present wine tableside, have basic liquor knowledge.
Make specific suggestions and recommendations to increase guest check average.
Responsibilities include taking orders from guests in a timely manner and correctly according to order given. Using the guests name when possible.
Responsibilities include keeping work areas clean and organized.
Answer questions about our food, beverages and other restaurant functions and services.
Perform side work at the start and end of each shift as required by service station assignment.
Maintain clean service areas.
Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
Be ready and willing to assist fellow servers as situations arise.
Thank guests for their visit and invite them to return.
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Director of Food & Beverage or immediate supervisor.
Pre-shift meetings, shift preparation, service and closing duties
Maintain alcoholic and non-alcoholic beverage controls as applicable to your role
Become proficient with the procedure manual, computer system technology currently in use in the restaurant, and the administration system in the restaurant
Check the weekly schedule as you are responsible for your weekly shifts
Be knowledgeable with the current food & beverage programs, incentives and customer concerns by regularly liaising with the Director of Food & Beverage, Supervisors.
Maintain effective communication within the restaurant & bar with the Director of Food & Beverage, supervisors and co-workers.
Communicate with the Director of Food & Beverage and supervisor about challenges that you experience and partner with them in creating solutions.
Other duties as assigned.
Education and Qualification Requirements:
Excellent customer service skills
Must be able to successfully complete Responsible Beverage, Food Safety programs
High School graduate or equivalent
Excellent written and verbal communication skills
Physically mobile with reasonable accommodations
Knowledge of Occupational Health and Safety regulations, and gaming laws
Respond to visual and aural cues
Ability to professionally handle situations that may arise due to intoxicated guests
Operate in mentally and physically stressful situations
Professional attitude required
Ability to follow instructions & work independently is required
Good organizational and time management skills is required
Previous customer service experience required
Server experience required
Workplace Hazardous Material Information System (WHMIS) knowledge is an asset
Wine and beverage knowledge an asset
Bilingualism (French/English) is necessary
Work Environment Conditions:
Available to work evenings, weekends and holidays, we are an approved 24×7 operation
Handle repetitive physical motions for long periods of time
Maintain health (i.e. wash hands regularly to prevent spread of germs
Must be able to work standing for 8 hour shifts, and overtime as required.
Reduce, Reuse, and Recycle -To conduct our jobs with concern for the environment and its resources. Whenever practical and possible, reduce use of items, re-use whenever possible and recycle those items that can be
Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays)
Willing to submit to a criminal record check with results acceptable to our organization, standards and position, and/or obtain and maintain an NBLGC license registration
Must have employment eligibility in Canada
Must be 19 years of age or older
Special Working Conditions: Our reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner. Every team member will be obliged to understand and follow all of the policies outlined in Great Canadian’s Corporate Ethics and Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company’s Whistleblower Policy. The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department.
Compliance Requirements: Every team member must comply with all requirements of the Corporate Ethics and Conduct Manual and with all other corporate policies as communicated. Every team member will be familiar with the business process documentation and internal control objectives related to their position and how their job description aligns with specific internal control activities for which they are responsible. Every team member must adhere to all Company and regulatory policies as they relate to functions of the position.
Licensing and Certification Requirements: Permanent employment may be dependent upon the authorization and continued approval of the Provincial/State Regulatory Bodies. New employees may be required to complete an application and, if required, will begin work only after regulatory approval is granted. Existing team members will reapply as necessary, and continuing work will be dependent upon successful reapplication. For positions that require additional certification, the appropriate level of certification will be maintained.
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