Habasit AG Looking for Customer Care Supervisor at Oakville, ON Full Time

• In addition to all the requirements of a Customer Care Representative.
• Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
• Provide continual evaluation of processes and procedures.
• Responsible for suggesting and implementing methods to improve area operations, efficiency and service to both internal and external customers.
• Provide statistical and performance feedback and coaching on a regular basis to each team member.
• Write and administer performance reviews for skill improvement.
• Be available for employees that experience work problems providing appropriate coaching, counseling, direction and resolution.
• Insure employees have appropriate training and other resources to perform their jobs.
• Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level.
• Review all Credits and RMA’s assigned to customer service administrative are and establish corrective action where appropriate.
• Work with all Production Supervisors and Manufacturing Supervisors on customer requirements that cannot be met within established lead times.
• Work with Sales/ Marketing support staff and all District managers to resolve any customer related problems or sales opportunities that require their assistance.
• Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.
• Use appropriate judgment in upward communication regarding department or employee concerns.
• Any other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements/preferences listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Preferred – Bachelors Degree in Business Administration, Marketing or Related Field
• Preferred – 5 years experience in customer service, sales and/or marketing
• Preferred – 3 years experience within AS/400 environment
• Preferred – 2 years experience with ERP software
• Preferred – High Competency with customer service issues
• Preferred – High Competency with MS Word, Excel, PowerPoint, CRM Applications
• Preferred – Experience in customer care / support in fast paced environment
• Preferred – Experience in customer care in related industry
• Preferred – Experience with ERP software

We offer an attractive place to work, a collaborative work environment and personal development in an empowered working culture.

You will benefit from the expertise and opportunities of a solid global group of companies and the reputation of its products.