Halton Healthcare Looking for Clerk II-PPT-Transitions & Integrated Care, Rehab Clinics – Footcare NEW at Oakville, Ontario, Canada Full Time

Non-union

Position: Clerk II

Department: Transitions & Integrated Care, Rehab Clinics – Footcare

Status: Permanent Part-time (Must provide availability of up to 0.4 FTE)

Hours: Monday to Saturday – 7.5 Various rotating shifts– Days and Evenings (Hours are subject to change based on operational needs including the ability to provide coverage on Saturdays when needed)

Site: Offsite clinic at 461 North Service Road, Oakville, as well as Oakville Trafalgar Memorial Hospital

Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always!

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care

About The Oakville Hospital Footcare And Orthotic Centres

Owned and operated by Halton Healthcare, the footcare and orthotic centres have been providing footcare services to patients suffering from various foot problems for over 30 years. We have a team of Registered Chiropodists, Advanced Footcare Nurses, Registered Reflexologist and an Admin team. We are looking for someone that works well in a team, and thrives working in a busy office environment.

This Is What You Will Be Doing

Front and back office clerical functions including patient reception and registration, appointment scheduling, processing of payments, communication with physicians, staff, patients, suppliers and visitors as well as telephone and email enquiries. Other general office duties as assigned. The ideal applicant thrives in a busy office environment, with the ability to juggle multiple priorities such as booking appointments, answering the phone and emails, and taking payments.

• Scheduling clinic appointments for both locations for several practitioners using podiatry specific software
• Greeting and registering patients in a busy clinic environment
• Answering telephone calls and emails requesting information on the clinic’s services and fees
• Assisting Chiropodists with ipad laser scanning for custom orthotics
• Conflict resolution skills an asset
• Assisting with staffing schedule – shift changes, vacation coverage, sick time coverage
• End of shift financial balancing
• Ordering medicaments for both clinics from appropriate Pharmacy partner
• Product ordering in conjunction and communication with the Admin team
• Generation of various monthly reports in conjunction with the Admin team (shared responsibility)
• Ordering office supplies from Staples; supplies through Stores, Pharmacy, and Meditech; purchase orders; Compression Stockings and all other inventory items as needed.
• Liaise with doctor’s office for patient referrals; Power of Attorney’s/caregivers; insurance company inquires/verifying treatment type and fees paid.
• On an as needed basis, prepare reports as requested such as patient statistics for each clinic location: Includes tracking in-clinic visits, hospital in-patients, new referrals and community clients (retirement/long term care facilities).
• Other duties as required

This Is What You’ll Need To Do It

Halton Healthcare endeavors to hire individuals who are competent in their chosen profession and who exemplify our mission, vision and values of accountability, respect and compassion which guide our individual behaviours and attitudes.

• Recent Office Administration Diploma from a recognized college or recent equivalent clerical experience in a healthcare setting required
• Minimum of 2 years of experience working in a comparable position preferred
• Proficient in the use of Microsoft Office applications including Outlook, Word, and Excel
• Minimum of 30 wpm typing speed required
• Experience with monthly invoicing and month end reporting preferred
• Excellent customer service skills and problem resolution skills
• Experience using patient related databases preferred
• Excellent verbal and written communication skills
• Must have fast and accurate data entry skills
• Must be able to prioritize workload and function independently in a busy environment
• Excellent interpersonal and organizational skills
• Inside or outside sales an asset
• Able to diplomatically respond to inquiries from staff, volunteers, patients, family members and members of the general public
• Must be physically able to perform the job: prolonged periods of time sitting; standing; walking; and pushing and pulling variety of wheeled equipment.
• Satisfactory employment and attendance record required

Date Posted: October 26, 2023

Internal Applications Due by: November 2, 2023

If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we’d like to hear from you. Please submit your application via our website at www.haltonhealthcare.com directly to this posting and include a current copy of your resume.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

In accordance with Directive #6, Halton Healthcare has implemented a COVID-19 Vaccination Policy. All new hires must be fully compliant with our Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Halton Healthcare is a smoke free facility in and around all three sites. Smoking is not permitted on hospital properties. We thank everyone who works at or visits our hospitals for respecting this healthy initiative. We are also a scent-free environment for all employees and visitors to accommodate individuals’ health concerns arising from exposure to scented products. , We ask for everyone’s cooperation in our efforts to accommodate health concerns.

All Halton Healthcare staff, professional staff and volunteers are encouraged to be vigilant about identifying and reporting safety incidents in their everyday practice. They also have a role in analysis, recommendations and follow through to implementation.