TELUS International Looking for Senior Internal IT Auditor at Vancouver, British Columbia, Canada Full Time

TELUS International (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company’s solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com

The Senior Internal IT Auditor is responsible for planning, conducting, and reporting on risk-based audits of the organization’s technology systems and controls. The incumbent will work independently and as part of a team to assess the effectiveness of internal controls, identify risks, and make recommendations for improvements. The Sr. Internal Auditor will be expected to communicate audit results effectively to all levels of management in the organization.

Responsibilities

• Plan and conduct internal audits which comply with IIA Global Standards
• Drive and support the completion of assigned audit engagements including collaborating and communicating with Management on risk mitigation action plans
• Plan and conduct follow-up reviews of Management action items to mitigate risk/control exposures
• Perform peer or quality assurance reviews of engagements ensuring documentation, conduct, evidence standards are maintained by all staff on the audit
• Perform risk assessments at the enterprise, business unit and project specific levels including interviews with Senior and Executive management
• Conduct specific investigations and provide management advice and assistance regarding risk mitigation and internal control practices

Qualifications

• 5+ years of audit experience in a medium or large organization
• Professional Accounting designation (CPA) or Internal Audit (CIA), designation
• IT or other professional designation (CISA, CRISC, CISSP, )
• Strong experience in data analytics
• Post-secondary education in Business, Finance, or IT (or other related disciplines).
• Excellent project management skills and experience with an ability to manage multiple priorities and consistently achieve objectives and meet timelines
• Excellent verbal and written communication skills across all levels of the organization
• Skilled in:
• confidently and knowledgeably leading communications and negotiating with Senior Management in increasingly complex, potentially confrontational situations
• appropriately and effectively challenging the status quo to affect positive business change
• anticipating and mitigating barriers to the success of projects; can also apply major problem identification and solution skills (including core, and analytical thinking)
• Committed to working in a team based, self-managed environment and foster open communication across the team

Preferred Skills

• Knowledge of IIA Standards
• Familiarity with and ability to research internal and external best practices/benchmarking
• Proven ability to understand organization key policies, practices, and procedures in order to assess compliance in the course of audit work
• Knowledge of and ability to apply various risk assessment/control frameworks (COSO, COBIT, etc.)

Our trailblazing Work Styles program provides team members with the flexibility to work where and when they are most effective.

TELUS International Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities.

Additional Job Description

TELUS International is establishing a dedicated Internal Audit function following the company’s IPO in 2021. This role will be focused on Business Processes/ Operations. As a Senior Internal Auditor, you will plan, execute and report on audits, follow-ups and special projects in accordance with professional and international standards. You will work on audit engagements of increased complexity or scope; train and mentor junior audit team members; and conduct special investigations as requested by Senior Management (i.e. Security or Fraud investigation). You will leverage your strategic thinking and ability to identify key process control gaps and collaborate with business leaders in identifying action plans to enhance processes. You will partner with senior leaders and stakeholders to identify new ways in driving change to better improve efficiencies. Today, you could be reviewing a key project or program and identifying improvements that impact team members across the entire organization and tomorrow, you could be assessing a strategic initiative that involves only Senior Leaders. The possibilities are endless in terms of projects that come to Internal Audit.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world’s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.