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Quality Specialists identify, design, plan, execute and/or evaluate program, initiatives to improve operational and strategic performance with respect to all dimensions of Quality: effectiveness, efficiency, accessibility, patient-centred, equity and safety.
Quality Specialists, not only seek to “raise the bar” by bringing internationally-recognized innovation and increasing sophistication to healthcare improvement at CritiCall, but they also are responsible for increasing the organization’s overall capacity for improvement through the design, delivery and evaluation of education and training opportunities, and through one-on one coaching, mentorship and support to CritiCall leadership, physicians, and staff engaged in quality improvement initiatives. The Quality Specialists are the primary organizational resource for the Support function of CritiCall”s stragegy and annual goals. The depth, sophistication and profile of this function is growing with the organization’s escalating commitment to continuous quality improvement
- Masters degree in related field (Business, Health Care)
- Expert knowledge and/or advanced certification in process/quality improvement methods and tools (e.g., Lean, Six Sigma).
- Work experience in. or applicable to, hospital settings, and health care and service delivery issues across the continuum of care (e.g.. acute, community, long-term care, planning and policy).
- Experience with (re)designing and optimizing processes, resource utilization, work flow, and patient /customer experience.
- Experience accessing, synthesizing and leveraging the most current knowledge (research literature, publications) to inform evidence-based decisions and support change and improvement.
- Demonstrated sophisticated use of various data sources (e.g., external benchmarking reports, internal databases, work load measurement, satisfaction surveys, and quality of work-life surveys).
- Demonstrated ability to identify, collect, analyze, interpret, and realize value-add from data relevant to opportunities, questions and problems at hand.
- Proven skills in statistics and experimental design and a commitment to learning.
- Demonstrate expertise and ability to train, teach and coach individuals and teams in the application of quality improvement methods and tools.
- Proven project management skills to ensure improvement initiatives are planned and executed according to established time, budget and other resource constraints.
- Proven leadership abilities, effective communication (written and verbal), report writing, business case development. facilitation and coaching skills, and the ability to design and deliver effective presentations.
- Knowledge of effective change management strategies and proven success as a change agent.
- Possess excellent interpersonal skills dealing/collaborating with diverse professional stakeholder groups in both “corporate” and local situations.
- Proficiency in use of office support software (Word. Excel. PowerPoint, Adobe, MS Project, and Access) and in use of statistical software packages (e.g. Minitab. SPSS-PC. Process MA) and process
As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Employee Health Services.
Job
Administrative/Service
Primary Location
Ontario-Hamilton
This position will be located at
Offsite Location
Organization
ONTARIO CRITICALL
Status
Temporary
Hours per week
37.5
Number of Openings
1
Union Code
Non Union Employees
Minimum Salary
47.4600
Maximum Salary
60.8500
Post Date
Sep 26, 2023, 12:00:00 AM
Oct 2, 2023, 11:59:00 PM
Unit Summary
Funded by the Ontario Ministry of Health and Long-Term Care, CritiCall Ontario is a 24-hour-a-day emergency consultation and referral service for physicians across the Province of Ontario.
CritiCall links hospitals and medical resources throughout Ontario, to provide strategic healthcare communications solutions anywhere, any time they’re needed.
Schedule Work Hours
37.5 hours
This position is temporary from November 2nd, 2023 – February 28th, 2025
Guidelines
Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.
To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website.
Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact HR Operations at 905-521-2100, Ext. 46947for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.
This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee’s exit will be considered prior to an offer of employment
Proficiency in both Official Languages, French and English, is considered an asset
If this position is temporary, selection for this position will be as per the outlined Collective Agreements:
Article 30 (k), CUPE Collective Agreement
Article 10.7 (d), ONA Collective Agreement
Article 13.01 (b) (ii), OPSEU 273 Collective Agreement
Article 14.04, OPSEU 209 Collective Agreement
Article 2.07 and Article 13, PIPSC RT Collective Agreement
