Hampton Inn Port Hope Looking for Front Desk Agent at Port Hope, ON Full Time

Our newly built Hampton Inn in Port Hope, ON is looking for a Front Desk Agent to join our team.

The Front Desk Agent will work with our team to provide guests with exceptional service and memorable experiences.

Responsibilities and Duties:

Duties include guest check in/out, pleasant and courteous guest service, taking reservations, phone answering, transaction accuracy, maintaining cleanliness and assisting in all other departments.

• Resolve guest complaints or conflict situations
• Book and record accurately all hotel room reservations or inquiries
• Ensure all incoming calls are answered in a professional manner and according to hotel policies
• Make, confirm, change and cancel reservations
• Use up-selling techniques to increase reservations revenue
• Ensure that check in/checkout standards are being met
• Assist guests in accessing hotel facilities and services as well as services available in the community.

Qualifications:

• Hotel Experience strongly preferred
• Diploma/Degree in Hotel Management preferred
• Professional presentation
• Excellent communication skills (a second language is an asset)
• 100% punctual, dependable and ready to advance and learn
• Excellent problem-solving skills and the ability to work well under pressure and stressful situations
• Exceptional multitasking skills and ability to be empathetic to guest needs
• Ability to work with computers
• Ability to do other work as needed (mainly breakfast & laundry)

Job Types: Full-time, Part-time, Permanent

Schedule:

Ability to commute/relocate:

• Port Hope, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Front Desk: 2 years (preferred)
• Hotel: 2 years (preferred)

Shift availability:

• Day Shift (preferred)
• Night Shift (preferred)
• Overnight Shift (preferred)

Work remotely: