Harbour City Kitchens Looking for Service Receptionist at Victoria, BC Full Time

OUR TEAM
At Harbour City Kitchens we proudly cultivate an environment that is built on integrity, reliability, responsiveness, and innovation so that each of our team members can flourish. This means that we are dedicated to building a diverse workforce, where employees feel a sense of belonging, and are valued for their contributions and perspectives.

OUR COMPANY
Family-owned and operated, we’ve been one of Vancouver Island’s leading cabinetry manufacturers for over 35 years. From our breathtaking showroom and in-house expert design team to our cutting edge robotics, we offer our customers an incredible full-service experience and deliver remarkable quality kitchen cabinetry that satisfies and delights.

JOB OVERVIEW
As the Service Receptionist at Harbour City Kitchens you are responsible for the smooth liaising between our installer contractors and the service team. We aim to delight all of our customers by exceeding their expectations, in order to meet this goal everyone on our service team requires a strong sense of urgency and excellent communication skills to uphold our customer service standards.

KEY ACCOUNTABILITIES

Schedule and Track Installs and Deliveries

– Phone customers and coordinate installations and deliveries
– Prepare daily/weekly work schedules for installers
– Relay information such as work orders and other messages to and from installers, site inspectors and any other relevant personnel
– Keeping and organizing work requests, customer requests, complete work request, charges for work performed, and all other information
– Answer all phone calls and emails relating to service installations
– Process and resolve all problems, defects and customer concerns in a timely and respectful manner
– Utilize and maintain all dispatch related systems

QUALIFICATION MUST HAVE
– Proven track record of excellent customer service
– Excellent phone and written communication skills
– Proactive work ethic
– Excellent problem solving and organizational skills
– Moderate level of technical competency
– Respectful and inclusive attitude

QUALIFICATION NICE TO HAVE
– Experience working as a dispatcher
– Experience working in the custom cabinet or woodworking industry
– Experience working as an cabinet/trades installer

COMPENSATION
– $22-$28/hr depending on experience
– Full medical with 80% coverage for dental
– RRSP/DPSP matching program through Manulife
– Modern working environment
– Tons of opportunities for growth and development
– Gourmet coffee and tea bar
– Regular free lunches and snacks
– Team events including summer BBQ’s and Holiday parties

HOW TO APPLY
Please email us a cover letter and resume

– Emails only
– No phone calls or drop bys

We will carefully consider your application during the initial screening and will contact you if you are selected to continue in the recruitment process. Thank you for your desire to join our team. We look forward to hearing from you!

Our core values are Integrity, Reliability, Responsiveness, and Innovation

Job Types: Full-time, Permanent

Salary: $22.00-$28.00 per hour

Additional pay:

Benefits:

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends