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It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
Remote Clothing Advisor
Full Time Permanent
Reporting to Digital Sales Leader
Harry Rosen
Central Office, 77 Bloor Street W.
Hybrid (Remote/Office)
Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for nearly 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing candidates who love retail, readily embrace change and technology, and have the passion to support our clients’ needs— online, providing exceptional service by offering various curation services, creating memorable experiences resulting in repeat clientele.
We are looking for a Remote Clothing Advisor to join our Virtual team. In this role you’ll be responsible for:
Communicate with Online Clients
- Maintain communication through various digital channels: Email, Contact lists, Website live chat, Customer Care tickets and phone/text message
- Submit feedback on Client sentiment to different working groups within the organization
- Extend our Best-In-Class Harry Rosen Client experience to online customers
Digital Selling with proprietary app
- Develop and commit to weekly productivity results including Target outreach, Harry Rosen App ‘Herringbone’ sales and conversation goals
- Demonstrate holistic selling skills incorporating all departments and categories
Promote Loyalty Program
- Promote the Sartoria Loyalty Program to all clients and educate clients on all aspects of the program
- Complete all required training programs (i.e. Relationship-Based Selling, Clothesmanship, etc.)
Special Projects
- Participate in Ad-hoc assignments as they arise within the Digital team
The successful candidate will have the following background/experience:
- College Diploma/or a related discipline, Retail Management, Fashion Program
- 3-5 years of overall experience with 3+ years in sales and customer service, preferably in Luxury Fashion/Menswear
- Strong Client Service experience
- Retail experience with fashion or footwear
- A focus for inspiring repeat exceptional customer experiences both on-line and in-store through consistent training
- Excellent relationship building skills
- High detail orientation
- Strong sense of urgency and ability to work with tight deadlines
- Strong verbal, and written communication skills
- Strong coordination skills
- Ability to multi-task and set priorities under tight time constraints
- Strong problem-solving skills and results oriented
- Positive with great attitude, capable to work under pressure at times
- Passion for customer service/ecommerce best practices.
- Able to work weekends.
- Retail business experience an asset
What are the perks of the job?
- Competitive pay program – there is no limit on your earnings at Harry Rosen and the more you sell, the more you will earn.
- Opportunities to additionally earn monthly and annual Team bonuses
- Best in industry discounts and special purchase opportunities
- A comprehensive flexible benefits package
- Pension and Group RRSP Programs that grow with you
- A modern, digitally advanced workplace
- A coach committed to supporting the achievement of your personal career goals
- A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
- An employer that values internal growth and promotion and is committed to succession planning for your future
We thank you for your interest in this opportunity.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
