Heart & Stroke Looking for Learning & Development Program Manager at Toronto, Ontario, Canada Full Time

At Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke.

We believe in equity, diversity and inclusion ― it’s embedded in our values and core mission work to support all people in Canada to lead healthier lives. We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees. Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized communities, 2SLGBTQIA+ communities, women, and people living disabilities are encouraged to apply.

To learn more about our mission, values, commitment to EDI, and the difference Heart & Stroke makes in the lives of people in Canada at every age, please .

The opportunity

The Learning & Development program manager plays a key role at Heart & Stroke in supporting the development of employee learning plans to deepen our culture of caring, employee engagement in a hybrid workplace, and employee performance. This is accomplished through incorporating working knowledge and experience in adult learning, change management principles, and employee engagement to the development of programs, processes and tools that support employee learning and growth.

Reporting to the Senior Manager, Learning and Development (L&D), this role partners closely to support strategic thinking, development, project management, execution and maintenance of learning and organization development programs, processes, and tools that enable Heart & Stroke’s culture, values, and strategy through fostering employee growth, engagement and effectiveness.

This fully remote role can be performed from anywhere in Canada, so if this role sounds like you, please read on and apply!

How You Will Make An Impact Every Day

Program development and delivery

• Support the Senior Manager, L&D in the implementation of a comprehensive and integrated employee learning & development program focused on fostering a culture of high-performance (individual and organizational), caring for oneself and each other, equity diversity and inclusion, and professional learning and growth.
• Bring a strategic mindset, collaborative approach, problem solving and influence skills when partnering with internal stakeholders to ensure L&D projects are scoped accurately, change management principals are considered in design and implementation, reflects adult learning principles, achieves learning and business objectives and drives engagement and impact
• Lead the project management, delivery, evaluation and process improvement of core L&D programs including, but not limited to performance management learning sessions, new employee onboarding, Wellbeing Wednesday webinars, LinkedIn Learning, EDI learning, and the employee recognition program
• Support the delivery and evaluation of other learning programs and CTD processes, including but not limited to: health equity learning initiatives, CardiacCrashTM CPR program, Heart & Stroke’s performance management process, and professional development initiatives
• Conduct research, liaise with vendors and source L&D programs/processes/tools that are the most effective, cost efficient and high impact interventions to support desired skill, knowledge and/or culture build
• Apply principles of adult learning (including knowledge of multi-generational learners), instructional design and change management to optimize employees’ internalizing and applying the skills and knowledge, sustainably over time
• Liaise with key program stakeholders to ensure core programs are organized, current, sustaining effectiveness and meeting established learning needs

Communications and information management

• Lead the design, creation, and maintenance of learning and development content in the Culture, Talent and Diversity section of Heart & Stroke’s intranet ‘Rita’ (e.g. HR Hub)
• Build and maintain an excellent working relationship with the internal communications team to ensure learning and development related content contributes to building a workplace culture in which learning is fostered and there is consistency of voice and brand.
• Provide back up support to L&D colleagues in the management of Heart & Stroke’s learning management system, Learn as One, LinkedIn Learning and Knowbe4 account management, onboarding and offboarding activities, and general employee support
• Support other projects/programs as required

Evaluation, reporting and analytics

• Consolidate and analyze results from L&D employee surveys, evaluations, assessments and focus groups to identify strengths to build upon, opportunities for improvement, and supporting recommendations
• Compile, analyze and report on adoption, utilization and other learning metrics as needed to support L&D reporting requirements
• Track and report on learning outcomes to demonstrate impact of core programs to the business
• Adhere to quality assurance and approval procedures.
• As required, provide updates, reports, positioning statements and briefings to the learning and development, CTD team and as required senior management

Who we need

Education

• University degree, or College diploma or certificate in Learning & Development, Human Resources, Adult Education, or Instructional Design

Experience

• 5-7 years related work experience, preferably in Learning and Development, Training, Instructional Design and/or Adult Education fields
• Working knowledge of adult education, instructional design and project management principles

Skills

• Experience with instructional design for both soft and technical skills (e.g. information technology platforms)
• Experience with design and delivery of webinars, workshops and HR skills related learning programs
• Self-starter, able to work independently with minimal direction while demonstrating the ability to exercise mature judgment and prioritization
• Strong computer skills and easily adapts to learning, leveraging and championing (use of) new technology
• Champion a high-performance environment and contributes to an inclusive work environment
• Enjoy a “hands-on” approach to working in a fast-paced environment
• Continuous improvement mindset to relook at programs and constantly think how we can improve to drive value and have larger impact
• Able to translate broad or complex concepts into simple, practical terms for all types of audiences.
• Exceptional interpersonal, verbal/written communication and presentation skills, particularly when communicating to key stakeholders and members of senior leadership.
• Excellent problem-solving, critical thinking and analytical skills, with the ability to work through ambiguity and uncertainty to achieve objectives.
• Experience with project management and ability to formulate and articulate a project plan and translate it into strategies and actions that will enable achievement of goals
• Strong time management and organizational capabilities to balance competing demands/projects simultaneously using project management skills/principles while maintaining a high level of attention to detail.
• Demonstrated ability to interact and use political savvy to gain credibility with all levels of staff and build relationships with internal and external contacts (influence without authority)
• Demonstrated ability to work in a collaborative, team environment
• Proficiency with MS Office 360 applications and virtual meeting software
• Working knowledge of Docebo, Sharepoint, MS Forms and Survey Monkey would be an asset
• Bilingualism in French and English would be an asset

What We Offer

At Heart & Stroke, we make it a priority to foster a culture of caring by implementing practices and programs that foster respect, compassion, trust and attentiveness to our own and others’ health and well-being.

In addition to a competitive salary, we believe that time off is integral to the personal health and wellness of our employees. We offer a generous paid time-off package including vacation days, personal days, wellness days, and paid company-wide closure between December 25 and January 1. We also provide competitive health, medical, dental and vision benefits, life insurance, disability benefits, an employee assistance program (EAP) and a defined contribution pension plan with employer matching. Our employees also enjoy a flexible hybrid working model and reimbursement for mobile phones and home office setup, as well as opportunities for professional development.

Apply now

If you want to join the fight to beat heart disease and stroke, please apply by sending your resume by April 26, 2024. Applicants must be currently residing in Canada and legally entitled to work in Canada.

Only those candidates that qualify will be selected for an interview. At this time, all interviews are being conducted via phone and/or video call ― we look forward to “virtually” meeting you!

Accommodation

We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please let us know and we will do our best to address your needs.

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