Position Purpose:
Manage customer orders from receipt to shipment, ensuring the customer and Hendrickson personnel are updated on all changes. Work with accounts to keep orders out past lead time. Configure and price products, assist customers with technical inquiries and acquire customer information to assist with forecasting. Maintain appropriate records for assigned customers. Follow up and expedite special orders. Communicate in a thorough and timely fashion with outside sales team.
Essential Functions:
1. Provide exceptional customer service, which includes focused attention to detail and prompt responses to customer requests, inquiries, recommendations and complaints
2. Process incoming sales orders. Assist customers in selecting appropriate model. Configure part numbers and initiate cost packages for new applications as required.
3. Provide accurate pricing. Return messages within departmental guidelines.
4. Maintain appropriate records for assigned customers. Record quotations, special terms and any actions needing follow up. Keep files on customer contacts and buying patterns.
5. Follow up and expedite standard and special orders. Track order progress in production and check on special requirements.
6. Process RGA’s, credit requests and misc. shippers as required.
7. Communicate in a thorough and timely fashion with all departments as needed on issues, projects, new product inventory requirements, changes to customer sales patterns, etc.
8. Communicate in a thorough and timely fashion with field reps. inform salesmen on quotations, pricing, customer problems and leads.
9. Work with Buyers and sister facilities as required.
10. Maintain various tracking sheets as required
Qualifications-
Education and Training:
Minimum Qualifications:
Physical Demands:
Environmental Conditions:
Behavioral Traits:
Hendrickson is an equal opportunity employer and encourages all qualified applicants to apply. Accommodations are available for all parts of the recruitment and selection process. If you require accommodation, you can call 330-456-7288 and ask for human resources. A recruitment team member will respond by the end of the next business day. Only those applicants selected for an interview will be contacted.
Job Types: Full-time, Permanent
Schedule:
Education:
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