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Technical Service and Support, Toronto, Canada
Hexagon’s Manufacturing Intelligence division is seeking a Service Technician for the Toronto, Oshawa, and Kinston region.
Hexagon Manufacturing Intelligence Canada has locations in Oakville, Ontario (HQ), Montreal, Quebec and Calgary, Alberta and is the world’s leading provider of software solutions for the design, feasibility, and costing of sheet metal components. Hexagon MI Canada has provided OEMs and suppliers in the automotive, aerospace, electronics, and appliance industries with innovative solutions designed to reduce development time and material costs. It provides sales, service, and support for the Hexagon Manufacturing Intelligence Metrology divisions. Hexagon MI Canada helps industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow.
Description:
The Service Technician Is responsible for the installation, configuration, troubleshooting, and maintenance of a variety of coordinate measuring machines (CMM), machine tools and accessories. Identifies, analyzes, and repairs failures, orders, and replaces parts as needed. Performs start up testing and advanced customer training on features and maintenance of product.
Responsibilities:
Performs installation and machine maintenance including diagnosis, repairs, troubleshooting, certifications, and re-calibration of various machines at the customer sites to conform to factory specifications and accuracy standards.
Develops creative solutions to more unique, chronic, or complex issues.
Research and answers difficult customer questions about product features and recommends appropriate upgrades.
Supports service calls to customer sites to correct problems involving company products, diagnoses and corrects problems, and performs related duties to customer satisfaction.
Provides advanced technical support to other service representatives and customers.
Ensures prompt preparation and completion of service and expense reporting.
Provides the highest customer satisfaction in a professional manner.
Provides advanced mechanical tasks including assembly, disassembly, leveling, diagnosis and repair of issues on automated equipment.
Provides advanced electrical tasks including diagnosis, troubleshooting, and repair of control systems
Complete preventative maintenance and field modifications.
Keeps up to date with administrative responsibilities such as customer service logs and internal service records.
Maintains tools and test equipment ensuring they are properly calibrated.
Maintains daily communications with customers ensuring resolution and proper follow-up with complex issues in a timely manner.
Assists with mentoring less experienced Service Technicians developing their skill/knowledge through advice, coaching, and training opportunities.
Performs other related duties as assigned
Qualifications:
Associates Degree or equivalent combination of technical education and work experience
4-7 years’ experience in mechanical, electrical, computer or software fields
Must be highly detailed-oriented and organized
Excellent written and communication skills
Strong Customer Service Skills
Creative, analytical, and driven
Excellent problem-solving skills
Adheres to safety guidelines
75% travel, domestic
At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed by which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.
We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that’s second to none.
Competitive Salary with Bonus Plan
Comprehensive Benefit Package with health, dental, vision including health and personal spending accounts
RRSP company contribution plan and TFSA options
Generous paid time off (PTO)
Hexagon Manufacturing Intelligence Canada is an equal opportunity employer and committed to a diverse workforce and encourage applications from all qualified individuals. Accommodation is available upon request for candidates taking part in all aspects of the recruitment process. To request accommodation, contact Human Resources.
About Hexagon
Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.
Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.
Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.
Learn more about Hexagon (Nasdaq Stockholm: HEXA B) at hexagon.com and follow us @HexagonAB.
