hfp Looking for Inside Sales/Customer Service at Cambridge, ON Full Time

The Role: Account Manager/ Inside Sales

As an Account Manager/Inside Sales, you will be selling premium wood products over outbound calls to purchase managers and business owners. This role includes new business development and selling within established/existing accounts. You will be responsible for the management of the sales relationship with existing clients and prospects while supporting all steps of the sales and distribution cycle. This position helps customers in making informed purchase decisions as well as supporting sales lead generation initiatives. You must be highly motivated, adaptable, customer-focused, curious, and a continuous learner with a passion for achieving sales growth.

Key Responsibilities:

• Build and maintain strong relationships with customer base through daily phone and email communications
• Manage current and new sales orders, alert customers with the appropriate lead times to maintain inventory levels, and provide follow-up for ETA’s
• Deliver monthly reporting of account performance, providing insightful analysis, recommendations, and opportunities to meet goals and KPI’s
• Update customer and vendor files as needed and ensure all customer profiles have been completed for all new accounts
• On a weekly basis, when stock is approaching all warehouses, call customers to see if they want to place new orders against stock that isn’t allocated yet
• Provide timely, accurate and competitive pricing on all quotes submitted for pricing approval, while striving to maximize profit margins
• Analyze customer purchases and buying patterns and develop sales strategies to increase revenue
• Hunt for new business opportunities through diligent prospecting of assigned territory
• Travel expectations: Customer visits and/or Trade Shows (0% to 5%)

Qualifications:

• Demonstrated success in a sales position with territory responsibility
• 2-5 years inside sales/office based B2B sales experience
• Experience with sales software, M-Files and Spire experience is considered an asset
• Proven ability to manage entire sales process from prospecting through close
• Consultative sales approach with above average organizational, planning, communication, and problem-solving skills
• Must demonstrate strategic thinking and initiative to dialogue with internal teams and clients to uncover opportunities and explore new ideas
• Strong negotiation skills
• Ability to work both independently and within a team environment
• Languages spoken: English (Fluent), French (Asset)

Job Types: Full-time, Permanent

Salary: $55,000.00-$65,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Cambridge, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• sales: 1 year (required)