SUCCESS IS A MATTER OF CHOICE!
Company Profile: Hockey Performance Centre has enjoyed over 35 years of helping its community members succeed in becoming their best selves. We specialize in everything Hockey. We offer Gym, Skatemill & On-Ice training services in groups both big and small. Let us help you set yourself up for success with great habits form the start. We are looking for a self-started and motivated individual with a passion for sport and healthy living to join our team!
Job Responsibilities:
Scheduling:
Daily Monitoring of Voicemail, Email Inbox and other customer communication channels. Preparation of daily and weekly client schedules, including attendance checks and recordkeeping of cancelations. Manage appointment confirmation emails
Sales/Customer Service:
Periodic follow up with existing clients to inform them of upcoming services and promotions. Become an expert in training progams and be able to speak confidently to existing/prospective clients about HPC’s value proposition. Seek to understand any issues clients may have with HPC and resolve confilcts in an amicable manner.
Payment Processing:
Process payments online, on the phone, and in person through Credit Card and Etransfer. Issue invoices to existing customers. Record client payments in Volo and ensure timely payment before training begins. Prepare daily report on collected sales. Communicate any issues with payment to management in a timely manner.
Client Management:
Ensure accurate client information is kept in the recordkeeping software (ex. Names, contact info, Address etc). Ensure client attendance history and notes are kept in an organized manner.
Business Improvement:
Collaborate with Trainers and Management on ways to improve efficiency within the business. Serve clients with a friendly and welcoming demeanor.
Currelntly we are hiring someone for 30 hours per week, but there is a possibility for full time.
Do you feel as a right fit for this? We are waiting to hear from you!
Job Types: Full-time, Part-time, Permanent
Part-time hours: 30 per week
Salary: $18.00-$20.00 per hour
Benefits:
Flexible Language Requirement:
Schedule:
Ability to commute/relocate:
Application question(s):
Education:
Experience:
Language:
Work Location: One location
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