Home and Community Care Support Services Erie St. Clair Looking for Permanent Part-time Patient Services Assistants at Chatham-Kent, ON Full Time

JOB POSTING

ESC 017/22

Permanent Part-time Patient Services Assistants (Multiple Opportunities Available)

Unionized Position- CUPE

Chatham and Windsor Sites

Background:

Home and Community Care Support Services Erie St. Clair is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. Home and Community Care Support Services Erie St Clair is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better connected care with health care providers working as one coordinated team in Ontario Health Teams.

Home and Community Care Support Services Erie St. Clair has a need for Permanent Part-Time Patient Services Assistants as described below. Home and Community Care Support Services Erie St. Clair is committed to supporting healthcare in a manner that is consistent with patient and family centred care. Applicants are required to have a demonstrated understanding and commitment to this care philosophy. This position understands the importance of quality and safety and requires a high degree of attention to detail and excellent time management skills. Preference will be given to candidates who are proficient in both official languages. The positions will be located within the Erie St. Clair Region.

ESC 017/22 Permanent Part-time Patient Services Assistants

STARTING DATE: April 25, 2022

POSITION STATUS: Permanent Part-Time

HOURS OF WORK: 7 hour shifts – between the hours of 8:00 a.m. and 8:00 p.m.

Part-Time – 7 hour shifts – between the hours of 8:00 a.m. and 8:00 p.m. (The successful applicant may be required to work a maximum of three (3) weekends out of six (6) in each posted schedule)

SALARY RANGE: In accordance with the Collective Agreement

PRIMARY PURPOSE

Reporting to the Patient Services Manager, the Patient Services Assistant will provide support to various teams and programs. The position may deal directly with patients, caregivers, service providers, community support agencies and other healthcare partners. The Patient Services

Assistants are responsible for supporting all areas under Patient Services in order to meet patient and organizational needs.

NATURE AND SCOPE:

Provide backup support and/or assistance for colleagues across sites, on the following Patient Service teams/program:

• Community Services
• Information and Community Resource Services
• Managed Program Services
• Supply and Support Services
• Nursing Clinic Services
• Finance Services
• Office Reception Services

Clerical tasks include but are not limited to:

· Scanning, photocopying, faxing various documents

· Sending or receiving patient information using Health Partner Gateway (HPG)

· Recording meeting notes

· Retrieving, recording telephone messages, communicating with patients and redirecting calls as necessary

· Updating and maintain patient records in CHRIS

· Generating patient related reports

· Greeting all visitors to the Home and Community Care Support Services Erie St. Clair and providing information as requested

· Processing and distributing mail as appropriate

· Updating and maintain Healthline database

· Assisting with problem solving and issues related to patient billings

· Entering medical supply requisitions into CHRIS data base

· Replenishing medical supply orders, stocking shelves and assisting with inventory control

· Schedule patient appointments

· Processing, packing and preparing supplies for pick up or delivery

· Other duties as assigned to meet the needs of the organization

QUALIFICATIONS:

• Post-Secondary education in office administration or medical terminology certificate combined with a minimum of two (2) years’ experience in medical office environment
• Ability to maintain confidentiality, exercise good judgment, and discretion in dealing with confidential information
• Good verbal and written communication skills with sound knowledge of the English language, spelling, punctuation, and grammar. French language skills are an asset
• Must be able to operate a computer, proficiency in Microsoft Office tools, and must have experience with electronic health records
• Must have access to a vehicle and possess a valid Ontario Driver’s License

To Apply:

Please submit your cover letter and resume no later than 4:30 PM, March 4, 2022.

Please include the reference “ESC 017/22 Permanent Part-Time Patient Services Assistants” and indicate your preferred site in your e-mail subject line.

By submitting an application, applicants are consenting to the sharing of their personal information with individuals from Home and Community Care Support Services Erie St. Clair who are participating in the selection process.

Home and Community Care Support Services Erie St. Clair is an equal opportunity employer. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.

Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19, unless approved for a medical or human rights exemption.

We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.

Job Types: Part-time, Permanent

Schedule:

Application question(s):

• Do you have Post-Secondary education in office administration or medical terminology certificate combined with a minimum of two (2) years’ experience in medical office environment
• Do you have good verbal and written communication skills with sound knowledge of the English language, spelling, punctuation, and grammar. French language skills are an asset
• Are you able to operate a computer, proficiency in Microsoft Office tools, and must have experience with electronic health records

Application deadline: 2022-03-28
Expected start date: 2022-04-25