Hootsuite Looking for Sales Operations Business Partner at Toronto, Ontario, Canada Full Time

We’re looking for a Global Sales Operations Business Partner to work directly with our global Sales leaders to identify, prioritize, and lead key projects and initiatives. As a trusted partner to our Sales teams you will develop a deep understanding of business opportunities and challenges, and collaborate with internal stakeholder teams in order to execute and deliver results that maximize business impact and improve the overall efficiency and execution of the global Sales organization. While working remotely or in a hybrid work arrangement; a blend of virtual (in accordance with Hootsuite’s distributed workforce strategy), and in Hootsuite’s Vancouver or Toronto office, you will report to the Senior Director of Sales Operations.

WHAT YOU’LL DO:

• Be a trusted advisor and consultant to the Sales Leadership Team by understanding global business and operational needs. You will be responsible for consolidating insights and recommendations in order to influence strategic plans while ensuring alignment across all regions.
• Execute on prioritized projects and initiatives for the global Sales leaders by identifying opportunities for high business impact; documenting business requirements and current state operational processes; validating and refining potential solutions through data analysis and stakeholder feedback; and delivering on the appropriate course of action.
• Utilize deep sales operations expertise in order to partner on key focus areas such as Go-To-Market, business and sales planning, territory and coverage optimization, demand management, pipeline and forecasting, and performance management.
• Lead collaborative, cross-functional projects and project teams with the broader sales leadership team to negotiate stakeholder buy-in, keep initiatives on track, and report on status to leadership. Hold and be accountable to ensure deadlines and quality of deliverables meet/exceed expectations.
• Lead in the development and design of sales supporting processes to align to business needs as well as to sales operations process standards; champion the adoption and roll-out of sales enablement activities.
• Work closely with internal teams to prioritize technology requests from the Sales organization and drive successful adoption of existing and new tools.
• Influence and partner with the wider global Sales Operations team by sharing feedback, requirements and best practices to ensure efficient operation of the Sales organization.

WHAT YOU’LL NEED:

• 8-10 years experience working in a Sales Operations role within a B2B sales organization, preferably Enterprise Software, SaaS, or Technology. Familiarity with sales technologies (i.e. SFDC, Marketo, Gainsight, SalesLoft, LinkedIn Sales Navigator) is preferred. Bachelor degree in Business or other relevant field.
• Expert understanding of all operations processes, corporate change management principles, methodologies, and tools. Strong project management experience.
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Accountability: holds self and others accountable to meet commitments

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

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We’re looking for a Senior Account Executive to help us develop and close new business with small-large sized companies in a variety of exciting industries. You will work in a fast paced sales environment selling Hootsuite and our partner ecosystem solutions to prospective customers. You will leverage your sales skills and experience to inform our customers of the benefits and value of Hootsuite solutions and manage the end to end sales process. You will also manage the sales process, helping our customers choose Hootsuite as their Social Media Management partner. While working remotely or in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuite’s distributed workforce strategy), and in Hootsuite’s Vancouver office, you will report to the Manager, Sales.

WHAT YOU’LL DO:&

• Successfully acquire new Hootsuite customers in order to achieve individual quota targets, both with leads that come in through the demand gen channel, and through outbound efforts into whitespace accounts to create new customer interest&
• Prepare, organize, structure your sales processes from value creation to negotiation and closing.&
• Consult with businesses to understand the product fit and recommend / sell Hootsuite solutions that align with their unique needs and overall goals on social
• & Lean on internal subject matter experts to provide customer value from the prospecting stage all the way to completion of sale.&
• Develop rapport with customers by proactively providing insightful market information and solutions to customers that showcase maximum benefits from Hootsuite products&
• Exhibit passion for customer success by understanding the product-market fit and applying this towards problem solving for your customers’ unique needs
• Proactively seek out market information in order to effectively develop rapport with customers.&
• Provide day to day support to team members on challenges or issues
• Perform other related duties as required.

WHAT YOU’LL NEED:&

• 3-5 years of B2B sales experience OR 3+ years of lead generation/business development representative experience (experience in software considered an asset); proven ability to achieve or exceed assigned quotas.&
• Ability to focus on client business value, return on investment, and customer solutions (not features-focused selling).&
• Experience crafting sales strategies for your vertical/territory and building/executing on your account plans/territory plans.&
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding&
• Commitment to Results: Consistently achieving results, demonstrating high performance and challenging self and others to deliver results.&
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers meet their needs.&
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.&
• Perseverance: Pursues everything with energy, drive, and a need to finish—doesn’t give up.&

WHO YOU ARE:&

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.&
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.&
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

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In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best& work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

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Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

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In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.