Hootsuite Looking for Social Engagement Coordinator at Vancouver, British Columbia, Canada Full Time

We’re looking for a Social Engagement Coordinator to help us execute Hootsuite’s online community, social engagement strategy, and social listening programs across our global social channels . You will support and coordinate initiatives led by the Social Marketing team and contribute creative ideas to improve Hootsuite’s social media channels. While working in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuite’s distributed workforce strategy), and in Hootsuite’s Toronto or Vancouver office, you will report to the Team Lead, Social Marketing.

WHAT YOU’LL DO:

• Monitor and engage across multiple social networks in order to help build Hootsuite’s brand presence and grow our online community
• Assist in sourcing, writing, and scheduling content for Amplify
• Implement Twitter and Facebook paid ads campaigns and share outcomes with Social Marketing team
• Write social copy and publish content for Facebook and Twitter based on knowledge and analytical evidence
• Stay up to date on incident response and crisis communications plans in collaboration with Corporate Communications
• Partner with corporate communications team on social listening tasks to help feed press releases as part of the PR strategy
• Triage and enhance customer care processes to ensure our customers’ needs are being satisfied across all social touchpoints in partnership with customer support
• Monitor brand health (social mentions, sentiment, etc.) using social listening insights and communicate them to key teams like Corporate Communications, Product Marketing, and Sales
• Perform other related duties as assigned.

WHAT YOU’LL NEED:

• 1-2 years’ experience managing social media networks in a professional setting and building relationships with digital community members, including but not limited to, partners, prospects and customers.
• Bachelor’s degree or diploma in Marketing, Advertising, Communications, English or an equivalent combination of education and experience
• Exposure to social listening platforms such as Talkwalker or Brandwatch, and analytics platforms like Hootsuite Analytics and Google Analytics an asset
• Excellent and lively copywriting skills with the ability to adapt to the brand’s voice
• Experience running paid social campaigns an asset
• Effectively communicating information and ideas in written and verbal format (internally and externally)
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Creativity and Innovation: seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.