Hoya Looking for Customer Service Specialist at Mississauga, Ontario, Canada Full Time

Join The Hoya Vision Care Canada Team!

For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.

We are currently hiring a Customer Care Specialist – Mississauga (Monday to Friday, 12:00pm – 8:30pm)

What’s in it for you?

· Health/Dental/Vision Insurance

· Tuition Reimbursement

· RRSP Matching

· PTO and Paid Holidays

· And more!

What you’ll do:

• Receive and handle incoming customer calls. (Order taking, work in process or other questions)
• Follow scripting, or other professional communication as required by HOYA
• Understands and follows all SOP for all tasks
• Provide basic recommendations for product, technical and adaptation questions
• Good working knowledge of DVI screens; competently processes all types of redo, credits, add notes, cancel jobs, tray change, account changes, etc.
• Able to identify in-house vs. outsourced lab orders, and transmits them accordingly

Qualifications:

• Optical lab experience
• Customer Service experience
• Bilingual in Mandarin is a strong asset
• Understanding of DVI operating system is an asset

HOYA Vision Care Canada is an equal opportunity employer. Check us out: www.hoya.ca