Hubli Looking for Customer Support Executive Canada at Toronto, ON Full Time

Customer Support Executive – Canada based -Remote (EST)

Our Story

Meetingsbooker & Hubli are among the most trusted brands in self-serve booking technology. We now power group accommodation, workspaces, and meeting reservations for some of the world’s largest corporations including BMS, Teradata, IBM, Transunion, Universal, S&P Global, bp, Lego, ASML and AMEX GBT are just a few.

Our journey is only just beginning however… As the world adopts a completely new way of working remotely, Meetingsbooker & Hubli are now at the centre of a technology revolution. We are rolling out a host of new products that will help shape how we work into the future. From remote work hub technology to sustainability savings measurement, our software will help large global organizations, adapt to our “new normal”.

Our Culture

Our ‘Head Office’ is based In Dublin Ireland, and the team are spread out across the Emerald Isle and the UAE and we love what we do.

We stand over a simple culture of working hard when we need to and a strong emphasis on individual responsibility. With Hubli you are not alone. We pride ourselves on creating a great Global team, where you are encouraged to innovate and explore ideas.

If you want to sit around and wait to be told what to do, then we’re not for you. No matter what experience you have, whatever title you hold, YOU have the power to contribute to the running and success of our company, and we will push and support you to reach that next step in your career.

Who we’re looking for?

You will be our link between our VIP US & Canadian clients and our US and Ireland based operations team. You will manage relationships at a senior level, and deliver outstanding service to all of our clients.

We need a client focused transactional bookings agent with strong attention to detail and a passion for delivering high volume, fast and efficient bookings.

We need a master negotiator, someone who is happy to be bold around getting the best value for our clients, whilst maintaining exceptional partner relationships. If you are someone that never gives up, is tenacious and commercially astute, this is the role for you.

You will work remotely but part of a close-knit team and as you are managing the US clients, you must be based in the States and able to facilitate the Eastern Standard Time work pattern and attend the odd GMT meeting too.

Responsibilities

• You are the point of contact for your business clients, you will provide bespoke end to end account management services to your high next worth clients.
• You will negotiate and close high volume individual requests as well as commercially significant global travel projects for meeting spaces, conferences and hot desks from our global customers and large enterprise clients, providing fast and accurate service
• Manage requests and work with our partner network to ensure quotations and hospitality packages are provided promptly and to a high standard with an emphasis on value-add opportunities for your clients
• Manage volume calls, emails, and requests through our unique technology platform across multiple time zones
• Ensure SLAs are met and quality adherence to the booking’s procedure meets expectations
• Build strong relationships with our global venue partners, administering requests and obtaining prompt responses
• Provide weekly performance reports to the corporate reservations manager and escalate issues should they arise
• You will be asked to lead projects and contribute to the ongoing development of the platform and play a part in the growth of the business

What we need?

Its not really about experience, you could have 2 years or 10 years, its all about attitude, we are truly a fast-paced, agile company that can react quickly to changing customer requirements. If you enjoy this environment and want to have a real effect on the way you and your team work, then Hubli is the place for you and your ideas! We want you to be bold, be brave and be yourself. You need to be smart, streetwise and commercially adventurous.

• 2+ years’ experience in a transactional / booking environment using SaaS technology platforms would be really awesome
• Strong customer focus with a passion for building and maintaining excellent relationships is totally essential
• The ability to prioritise requests across multiple time zones according to SLAs and contractual agreements is key to the role and if you are Super Organised it will make this role easy
• Excellent customer relationship skills via phone, email, and chat – Friendly, confident manner across all levels
• Strong negotiator with the ability to push for the best service and the best price.
• Experience working with Hotel or Venue hire is an advantage but not essential
• Results driven, flexible with a desire to succeed and grow your career quickly. To be part of a company experiencing explosive growth you have to put yourself out there, and bring that something special to the team.

Why Join Hubli?

• You take the next step in your career with access to a flexible working environment, and a welcoming team of highly skilled individuals that will give you all the support and tools you need to propel your professional development to the next level
• Complete flexibility on how and where you want to work, with exclusive paid for access to the most amazing workspaces whenever you need them and we will set you up in your home office.
• A competitive package with the ability to fast track your salary growth
• A fun working environment with the emphasis on working hard when you need to but lots of team activities when you need to unwind.
• A unique opportunity to enter an industry experiencing explosive growth.

Hubli are an equal opportunities employer. We welcome all applicants based on qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability, or any other legally protected status.

Job Type: Full-time

Salary: $30,000.00-$50,000.00 per year