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ProAll International Manufacturing Ltd. a Terex brand, located in Olds, AB, is seeking a Customer Service Administrator to assist with providing an exceptional customer service experience. We are growing and this is an excellent opportunity to join a positive team in a fast-paced environment.
What we offer:
- Competitive wages
- Benefit package with RRSP matching
- Opportunities to work overtime
- Work / life balance
- Positive work culture
- Opportunity for growth and advancement
Qualifications:
- Minimum 3-5 years previous business administration or relevant experience
- Comprehensive computer skills including MS Office business applications. Experience with Syspro is an asset
- Ability to be proactive in dealing with customer issues as they arise
- Able to multi-task projects, prioritize tasks effectively and meet deadlines
- Possess excellent communication skills including written, verbal, and analytical skills, and ability to work as part of a team
- Able to identify complex problems and review related information to develop and evaluate options and implement solutions
- Leadership and coaching skills are considered an asset
Responsibilities:
- Assist in customer interactions and support through email, phone, and system software.
- Assist with coordination between the various departments when and where required to ensure timely resolution of QC, technical support, or shipping related issues
- Collaborate with the Customer Service team with respect to warranty claims and good will parts by occasionally gathering, packing, and shipping parts
- Assist in delivering responses or resolving customer issues in a timely manner
- Creation, monitoring, tracking, and closing out all warranty RMA issues within Syspro and closing out all external warranty evaluation issues with external vendors and suppliers
- Process paperwork such as sales orders, invoices, and shipping labels
- Maintain a high standard of professional knowledge, ethics and practices while interacting with customers, peers, supervisors, and other key stakeholders
- Conduct oneself in a professional manner that reflects integrity and respect to customers, suppliers, peers, supervisors, and other key stakeholders of ProAll
- Uphold and adhere to ProAll and manufacturing industry quality standards
- Actively participate and maintain a safe and positive team environment
- Perform all other duties as assigned
Learn more about us here: https://proallinc.com/
Learn more about Terex: https://terex.com/
Learn more about Olds, Alberta here: https://everythingolds.ca/invest-in-olds/move-to-olds/
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
Schedule:
- Day shift
- Monday to Friday
Work Location: One location
